Customer Success Associate, Global Defence Operations

Dataminr

Washington, DC, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 12/20/2020
  • Website: dataminr.com
  • Company Address: 6 East 32nd Street 2nd Fl, New York, NY, 10016

About Dataminr

We are Dataminr. We are a mission-driven company committed to the power of AI, public data, and real-time information as a force for good in the world. Over the last decade, our team has established and refined the leading AI platform for real-time event and risk detection. We surface the earliest signals of unfolding events and emerging risks within an increasingly diverse and complex landscape of publicly available information, enabling more effective risk mitigation strategies, faster response, and better crisis management. Dataminr serves thousands of professionals in 70+ countries by delivering timely, relevant, and actionable alerts to public and private sector organizations around the world.

Job Description

We are Dataminr. We are a mission-driven company committed to the power of AI, public data, and real-time information as a force for good in the world. Over the last decade, our team has established and refined the leading AI platform for real-time event and risk detection. We surface the earliest signals of unfolding events and emerging risks within an increasingly diverse and complex landscape of publicly available information, enabling more effective risk mitigation strategies, faster response, and better crisis management. Dataminr serves thousands of professionals in 70+ countries by delivering timely, relevant, and actionable alerts to public and private sector organizations around the world.

We’ve grown to over 500 talented employees across seven global offices and raised $392 million in funding in our most recent investment round. Our culture promotes cross-team interaction, work-life balance and the sharing of information and ideas because it enables us to do our best work together, make a meaningful contribution, and have fun. Join us and help the world manage risk in real time.

Who you are:

You're self-motivated and self-directed with a passion for process improvement. You identify opportunities and solve problems while acting as an advocate for our internal stakeholders.

You’re highly organized with a demonstrated ability to multitask. You’re a true team player with the propensity to question, explore, and most importantly, challenge the status quo. You thrive in a fast-paced, dynamic environment where you are tasked with handling a variety of organizational and analytical tasks.

In this role, you will assist the Global Defence Operations team on strategic initiatives to scale key parts of the Customer Success organization. This is a unique opportunity to make an impact at a fast-growing technology company.

Responsibilities:

  • Work with our Customer Success team to understand the overall mission set and operational processes to ensure that the team’s tactical workflows are as efficient and effective as possible
  • Learn and become a subject matter expert on all Dataminr systems to help build scalable solutions that support and transform the way our team deploys Dataminr’s technology
  • Collaborate cross-functionally with our Domain Expert, Product, Engineering, Sales, and Marketing teams to drive strategy and process improvements across the organization at large
  • Aid in the procurement and global implementation of third party tools and services
  • Conduct both qualitative and quantitative research to assess potential new projects and provide feedback to the Global Defence Operations team. 
  • Utilize Gainsight, Salesforce, and Looker to generate ad hoc data reporting to assist our operations and leadership team in making data driven decisions
  • Support ongoing change management efforts by documenting new processes, workflows, and drafting downstream training materials and/or communications
  • Manage the Global Defence team’s monthly and quarterly reporting activities
  • Maintain detailed weekly updates on the status of all ongoing projects
  • Ensure all stakeholder needs are met, solving issues at the lowest level and knowing when to escalate

Desired Skills and Experience:

  • Bachelor's degree or equivalent relevant experience in a related field
  • 1-4 years of project management, operations, or product experience with a strong interest in supporting customers
  • Tech savvy with the ability to learn new software and tools
  • Ability to work both independently and collaboratively within a team
  • Excellent attention to detail, highly organized and process oriented, with ability to work multiple projects at a time 
  • Self motivated with the ability to work quickly and manage time effectively
  • Positive, can-do attitude and willingness to help wherever needed
  • Proficiency in MS Excel, Gainsight, Salesforce, Google Suite, Asana, Looker, JIRA or similar project management / customer success / data visualization tools a plus
  • Ability to articulate a compelling story through Powerpoint / Google Slides
  • Strong focus on delivering the best possible process experience for all stakeholders
  • Knowledge of the US Department of Defense is a plus
  • Must currently hold or have the ability to obtain a Secret clearance at a minimum

Why you should work here:

  • We recognize and reward hard work with:
    • company paid benefits for employees and their dependents, including medical, dental, vision, disability and life insurance
    • 401(k) savings plan with company matching
    • flexible spending account for out-of-pocket medical, transit, parking and dependent care expenses
  • We want you to be your best, authentic self by supporting you with:
    • a diverse, driven, and passionate team of coworkers who want you to succeed
    • individual learning and development fund and professional training
    • generous paid time off; including sick leave and 100% company paid parental leave
    • in-office perks such as a kitchen stocked with snacks and beverages, and catered meals
    • remote working friendly perks such as expanded telehealth options for mental and physical well being, virtual yoga, meditation and health and fitness app reimbursements

…and this is just to name a few!

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

Related Jobs

Software Engineer II, Back End

Dataminr - New York City, NY, US

Senior Software Engineer, Back End

Dataminr - New York City, NY, US

Sales Development Representative

Dataminr - Melbourne, AU

Senior Software Engineer, Content (Back End/Full Stack)

Dataminr - New York City, NY, US

Domain Expert, Editor (Overnight)

Dataminr - Dublin, IE
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.