field collections head


Bangalore, IN
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Post Date: 02/17/2021
  • Website:
  • Company Address: , Bangalore, IN

About Cred

Cred is a platform for credit card users. The Company's product lets users pay their credit card bills, as well as provides offers and discounts on shopping, health services, and other sites.

Job Description

what is CRED?
CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior. CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception.
to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.
here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better.
here’s what will be in store for you at CRED once you join the team.
this role will be heavily focussed on CRED's revenue verticals within financial services. as a strategy planner/researcher, you will design the future of CRED. you will perform independent research, evaluate the right strategic choices, lead pilots and hence as a result enable the right decisions and strategic path forward to enable growth/profitability amidst competition and constant change aligned with the company’s vision and mission.
what you will do:

  • work with risk and front-end collection team for better insights
  • identify, ideate and implement new & innovative collections practices into fruition
  • manage cost of collections to be financially efficient and with a keen eye to ensure profitability on the P&L
  • build a predictive funnel to identify no. of customers that would be delinquent and formulate a detailed capacity planning with sub 2% npa in mind
  • prepare business plans, forecasting models and scenario analysis.
  • maintain and communicate detailed reports to track performance of the product
  • examine strategic performance, spot emerging business & product opportunities, identify business threats/blockers, look for novel strategic solutions, and develop creative action plans
  • be aware of market actions & reactions, competition space and collection ecosystem to constantly evolve & add new ideas to improve collection efficiency

you should apply If you have:

  • 8-10 years of soft/field collection experience in financial services
  • at least 2 years of experience in fintech collection space
  • the required knowledge and flare to work with new technology solutions and ability to trod deep into problem solving of critical concerns
  • exceptional analytical, problem solving and research skills and resource knowledge
  • the ability to manage large teams with approach to coaching and training the team members
  • clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product 

how is life at CRED?
working at CRED would instantly make you realize one thing: you are working with the best talent around you. not just in the role you occupy, but everywhere you go. talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, an athlete, maybe a magician. at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee a good company.
hard truths: pushing oneself comes with the role. and we realise pushing oneself is hard work. which is why CRED is in the continuous process of building an environment that helps the team rejuvenate oneself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and a comprehensive health insurance.
to make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. there are no job designations because you will be expected to hold down roles that cannot be described in one word. since trust is a major virtue in the community we have built, we make it a point to highlight it in the community behind CRED: all our employees get their salaries before their joining date. a show of trust that speaks volumes because of the skin in the game.
there are many more such eccentricities that make CRED what it is but that’s for one to discover. if you feel at home reading this, get in touch.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.