Senior Collections Associate

Diligent

Galway, IE
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Post Date: 01/23/2021
  • Website: diligent.com
  • Company Address: , New York, New York

About Diligent

Diligent is the pioneer in modern governance. We empower leaders to turn governance into a competitive advantage through unparalleled insight and highly secure, integrated SaaS applications, helping organizations thrive and endure in today’s complex, global landscape.

Job Description

Diligent is the pioneer in modern governance. We empower leaders to turn governance into a competitive advantage through unparalleled insight and highly secure, integrated SaaS applications, helping organizations thrive and endure in today’s complex, global landscape. The largest global network of corporate directors and executives, Diligent is relied on by more than 19,000 organizations and nearly 700,000 leaders in over 90 countries. With award-winning customer service, Diligent serves more than 50% of the Fortune 1000, 70% of the FTSE 100, and 65% of the ASX. Our passionate, smart, and creative group of more than 1,000 employees support customers around the globe.

Position Overview

As a Senior Collections Associate, your daily responsibilities will be to manage a team of two Collections Associates and communicate with our customers to ensure the collection of our contracted fees or resolve collection issues.  This position will report to the Customer Transactions Manager and will partner with the sales team as needed to resolve outstanding debts. The Senior Collections Associate will also be responsible to setting collections goals and enforcing the company’s collections policy.  This is a growth opportunity that is ideal for a well-organized and detail-oriented individual who has strong communication, customer service, and problem solving skills, and is excited to be a part of a team to sustain improvement in this key component of the company.

Key Responsibilities

  • Manage a team of 2 people currently and will manage monthly and quarterly collections goals
  • Responsible for the enforcement of collections policies and training of collections department staff
  • Manage outstanding receivables through communications with our customers
  • Follow up on outstanding invoices with the appropriate documentation and information, to ensure payment is made as promised
  • Maintain accurate records documenting collection efforts, facts pertinent to the transaction, and payment status or reason for payment delay
  • Work with Sales Department to help resolve discrepancies
  • Provide Customer Transactions manager with updates regarding collection progress
  • Identify at risk accounts, and monitor accordingly and assist with minimizing billing discrepancies
  • Assist with special projects as assigned

Required Experience/Skills:

  • Bachelor’s Degree is preferred but not essential
  • Minimum of 3 years collections/invoicing experience required
  • Must have strong attention to detail
  • Strong work ethic and willingness to take ownership for wide-ranging responsibilities
  • Excellent interpersonal skills and flexibility to accommodate different situations
  • Ability to multi-task and work in a fast-paced and demanding global environment
  • Working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
  • Excellent organization and prioritization skills
  • Strong communication skills, both verbal and written

Diligent offers a strong compensation and comprehensive benefits package, including pension, Group Life Insurance and Disability protections, alongside Medical & Dental Insurance.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.