Customer Success Manager (Remote)


Boston, MA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/10/2021
  • Website:
  • Company Address: 334 Boylston St, Boston, Massachusetts

About Spiro.AI

Our mission is to help your sales team close more deals.

Job Description

Do you want to join a high producing team in a dynamic, first of its kind startup?

Then this is the job for you! Come join Spiro, the creator of the world's first Proactive Relationship Management solution, as we help companies move beyond CRM and use artificial intelligence to help their sales teams achieve higher targets.

Spiro is backed by some of Boston's top VCs and were recently voted (by BBJ and Inc) as a top place to work in Boston!

We are currently searching for a Customer Success Manager to help support our customers and grow our existing business. The ideal candidate has a proven background in Customer Success or Account Management roles at a high growth SaaS company and is ready to take the next step in their career.

Spiro has an amazing product that our customers love and prospects buy very quickly.

What do you do as a CSM?

  • Lead implementation of Spiro projects for new customers
  • Be the main point of contact for our large and strategic customers
  • Support the sales team during the sales process
  • Onboard customers post-sale in a timely manner
  • Continued support of customers to guarantee adoption of Spiro
  • Work cross-functionally with sales, marketing, operations, and product teams to translate market feedback imperative for the Spiro product development roadmap

We're looking for a person who...

  • comes from any background, skin color, ethnic group, gender, or sexual orientation
  • has excellent written and verbal skills
  • excels at creative solutions (When there are many ways to solve a problem, do you always aim for the most elegant solution?)
  • is technically inclined (You don’t have to be an engineer, but you will need to be able to understand basic technical concepts such as databases and APIs. Experience with CRM specific technologies is a huge plus!)
  • is not afraid to talk in front of a crowd (You will often be presenting to large groups of users and stakeholders.)
  • has superb organizational skills (You will be managing lots of customers and implementations that will require lots of timely follow-up.)
  • possesses the ability and desire to work in a dynamic challenging startup environment
  • is a naturally curious and passionate person
  • is aligned with Spiro's core values: scrappy, unconstrained, fun, and inclusive

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.