Customer Success Manager

LeanData

Atlanta, GA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/16/2021
  • Website: leandata.com
  • Company Address: 1175 Sonora Court, Sunnyvale, CA, 94086

About LeanData

LeanData is the leader in enterprise Revenue Ops solutions delivering a more holistic and unified go-to-market approach to business-to-business (B2B) enterprises seeking to accelerate growth. As the leader in Lead-to-Account Matching, Routing and Marketing Attribution solutions, LeanData stands at the center of CRM connecting the right data to the right people, so businesses can accelerate time to revenue. By ensuring a common data thread runs through the entire revenue chain, the LeanData Revenue Ops platform and family of applications break down the barriers between sales and marketing operations to improve the buyer experience and drive greater revenue. With LeanData, revenue teams can now plan, execute and analyze their ever-changing go-to-market processes from a single, centrally managed platform that’s agile, transparent and comprehensive.

Job Description

LeanData is the leading provider of go-to-market operations solutions powering the modern revenue engine. Standing at the center of Salesforce CRM, LeanData’s family of solutions orchestrate and automate the go-to-market process enabling B2B companies to increase speed-to-revenue and improve the buyer experience.
 
As a Customer Success Manager, you’ll ensure that our customers are continuously receiving and recognizing value from LeanData. The ultimate goal of the Customer Success team is to ensure that our customers achieve the outcomes they set out to achieve when they made the decision to partner with LeanData. Your work will lead to increased value, retention, and customer satisfaction for our clients.

What you’ll be doing:

    • Build and nurture relationships with Key Executive Stakeholders
    • Deliver on our mission of “Making Everyone an OpsStar,“ creating an experience that transcends the standard customer-vendor relationship
    • Be a trusted advisor to end-users, ensuring clients derive maximum value from their investment
    • Develop strategic plans to effectively and efficiently move existing clients to their desired outcomes (retention) and grow revenue (upsell), or prospect into new departments (cross-sell)
    • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as neededLead projects from implementation to business results, leveraging partners, internal and client resources to get things done
    • Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
    • Turn LeanData clients into life-long advocates

Requirements:

    • 2-4 years of work experience in Management Consulting, Customer Success, Account Management and/or revenue operations
    • Experience managing Mid-market clients
    • Impressive executive presence and communication abilities
    • Ability to navigate customer organizational structures to identify and build relationships with stakeholders
    • Ability to develop strategies on assigned accounts that lead to the adoption of existing technology solutions and new capabilities as they launch
    • Proven experience in quickly grasping and distinctly explaining technological and business concepts

Bonus points if you have:

    • Bachelor’s degree
    • Domain expertise and industry best practices in Sales or Marketing
    • Knowledge of Salesforce.com applications
    • Proven experience working in an evolving, high growth environment
We warmly welcome into the LeanData family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.