Technical Writer

Sisu

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 12/17/2020
  • Website: sisu.ai
  • Company Address: 535 Mission St, Suite 1100, San Francisco, CA, 94105

About Sisu

We’re building a new kind of software that empowers people to make better decisions with data. Sisu's continuous analytics platform helps you understand every factor driving your business metrics using all of your data, in real time.

Job Description

At Sisu, we're building a software platform that empowers people to make better decisions using data. Based on years of cutting-edge research at Stanford, Sisu helps analysts understand why their key business metrics are changing, in real-time and using all their data.
 
We’re looking for a Technical Writer to join our growing team. In this role, you’ll be in charge of both internal and external documentation, and a partner to teams across engineering, product, sales and solutions engineering, customer success, and marketing.
You’ll be in charge of documenting internal engineering knowledge, as well as customer-facing needs, which will enable you to become an expert in internal engineering systems, as well as product and statistical functionality.
 
For a sense of how we like to work with each other and approach problems, check out Sisu’s values.

Responsibilities

    • Document and synthesize critical engineering architecture and process for internal consumption, including the post-mortem 
    • Document and synthesize critical user-facing functionality through the use of the Sisu Zendesk knowledge base, self-service guides, and video recordings
    • Help inform better engineering/solutions processes and documentation, as well as collaboration among go-to-market and engineering team members
    • Create user guides and walkthroughs, and recommend and implement critical software purchases to help with self-serve integrations, debugging, analysis interpretation, etc.
    • Help ghost-write engineering blog posts along with engineers
    • Bonus - be a partner in content marketing in taking in ideas and creating the initial draft bullet points for public-interest pieces

Preferred Qualifications

    • Proven experience working in a technical writing position
    • Experience in documenting technical processes and procedures for high growth software companies
    • Excellent written and verbal communication skills
    • Analytical aptitude and understanding of the fundamentals of statistics and databases
    • Proficiency in MS Office
    • Strong attention to detail
    • Able to write in explanatory and procedural styles for multiple audiences
    • Skilled at prioritization and multitasking
Sisu is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.