Customer Support

Avetta

Sydney, AU
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/11/2021
  • Website: avetta.com
  • Company Address: 17701 Cowan #140, Irvine, CA, 92614

About Avetta

Avetta is building the connections that build the world.

Avetta provides a cloud-based supply chain risk management and commercial marketplace platform. Our global solution is uniquely designed to connect the world’s leading organizations with qualified suppliers, driving sustainable growth. We build trustworthy bonds through responsive technology and human insight. Our process is collaborative. Our global reach is complemented by our local expertise.

Job Description

Avetta is building the connections that build the world. Major local and global corporations use our platform to find licensed and qualified 3rd party suppliers of services.

SUMMARY

This is a bilingual Korean and English speaking position in Sydney Australia. The Supplier Success Professional (SSP) supports and assists suppliers through Avetta’s prequalification system. The SSP will handled inbound support inquiries, as well as participate in outreach initiatives to support suppliers through the compliance process.  The SSP is required to find ways to make the prequalification process as easy as possible for suppliers.  A solutions mindset, desire, and commitment to solve challenges are essential.  The SSP will be required to build solid relationships across departments to become truly effective in their role. Delighting suppliers with an efficient, helpful experience focused on quickly helping them resolve their challenges is what the SSPs focus should always be. The SSP must be able to professionally communicate verbally over the phone, as well as through chat and email channels with customers.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide professional support to all Avetta customers 
  • Ability to resolve complex issues with focus on customer experience 
  • Interact directly with Avetta customers through telephone, email and chat
  • Prioritize and resolve customer needs
  • Accurately verify details on regulatory documents
  • Support and explain customer billing and subscription terms
  • Record details of interactions in Service Cloud (SFDC)
  • Provide necessary outbound follow-up, both via phone and email
  • Communicate and coordinate with internal departments
  • Work as a team and be a positive addition to Avetta’s culture
  • Performs other duties as assigned
  • May be required to attend training, meetings, or seminars

 

MINIMUM QUALIFICATIONS:

  • Korean and English language skills
  • Excellent communication skill – both written and orally
  • Call center experience is a plus
  • Working PC knowledge, windows preferred and related applications
  • An affinity for learning online software systems
  • Interpersonal skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Adaptability
  • Self-Motivated
  • Stress tolerance
  • Ability to learn and apply new information or skills

Why Avetta: 

  • Competitive starting compensation
  • Avetta is on the warpath to aggressively grow into the enterprise-level business space in the next 3 years.
  • Massive growth opportunities.
  • Strong leadership team.
  • Recently named a 2020 Career Launching Company, a Top 100 Fastest Growing Companies in UT, and was awarded for the second year in a row a Gold Stevie Award for Best Supply Chain Management Solution.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.