IT Specialist


New York City, NY, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 01/18/2021
  • Website:
  • Company Address: 625 Market St., San Francisco, CA, 94105

About Arceo

Making organizations cyber secure by providing them the tools, guidance, and solutions to insure and secure their data. Founded on 2016, Arceo is privately funded and headquartered in San Francisco, California with offices in Chicago, Baltimore, and New York.

Job Description

Resilience helps make organizations cyber secure by providing them tools, guidance, and solutions to insure and secure their data. Bringing together security, insurance, and recovery, we go beyond risk transfer to help our clients become cyber resilient.
Resilience is privately funded and headquartered in San Francisco, California with offices in New York, Chicago and Baltimore.  For more information, visit .
As an IT Specialist at Resilience, you will join our operations team to help our company productively and efficiently manage technology. We need your experience, quick learning, and problem solving abilities, to meet the IT setup and maintenance needs of a growing team in an industry with critical compliance requirements, across our cloud and desktop environments.
Working within a team, with support and mentorship from one of our Co-Founders (a VP), our DevOps manager, and reporting into our CFO, you can help us grow our IT function and continue to develop new skills, by learning about cyber security, cyber insurance, CRMs, and modern insurance business processes.


    • Manage our Cloud and Apple Mac desktop environments and inventory
    • Maintain office networking, conferencing, and misc. equipment
    • Troubleshoot and correct technical issues for end users, and define appropriate SLAs
    • Design and implement small and medium sized IT projects and upgrades
    • Manage and monitor access to our environment, onboarding and offboarding, hardware assignment and refresh
    • Document and update IT processes alongside sponsors and mentors
    • Implement defined compliance standards in line with industry best practices
    • Manage company-wide software licenses and subscriptions, and support RFP and procurement processes with vendors as needed
    • Some on-site support at our New York office
    • Gain familiarity with compliance regulations such as NYDFS, CCPA, GDPR and assist in security and compliance audits and assessments.
    • There may be occasional night or weekend work when needed to prevent or correct outages

Minimum Qualifications

    • 3 years of IT or systems administration experience
    • Excellent communication skills
    • Apple desktop support experience, including MDM and Endpoint Security
    • CRM administration and/or sales operations knowledge

Preferred Qualifications

    • Relevant IT training and/or certifications
    • Relevant bachelor's degree (such as CIS, CS, IT, Engineering, Science, etc.)
    • Unix / Linux experience
    • Familiar with productivity suites such as Google G Suite / Workspace, Microsoft Office 365 and desktop Office
    • Cloud / SaaS experience such as HubSpot and Amazon AWS
    • Proficiency in Atlassian (Jira and Confluence), Github, Slack and Zoom
    • Python scripting / programming experience
    • Startup company and remote workforce experience
    • Insurance, financial services, or cyber security aptitude or experience
Accommodations and Accessibility
We want to ensure you're able to perform as well as possible in your onsite interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to: Lisa Hill

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.