Customer Success Engineer / Solution Engineer

Clearbit

San Francisco, CA, US / Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/26/2021
  • Website: clearbit.com
  • Company Address: 601 4th Street Suite 310, San Francisco, CA, 94107

About Clearbit

Clearbit is the marketing data engine for all of your customer interactions. Deeply understand your customers, identify future prospects, and personalize every single marketing and sales interaction.

Job Description

We are looking to add to our Customer Success Engineering team - someone who loves delighting customers as much as they like influencing product and finds excitement in being a part of building a cross-functional team from the ground up. Maybe you might know about experience engineering too?
 
We offer a highly collaborative environment with a very experienced team working on awesome cutting edge products. This is a high accountability role that comes with a tremendous level of ownership. If you enjoy cross-functionality, learning about MarTech and SalesTech, understanding customer challenges, working with the hottest startups and large enterprise companies, developing deep understandings about products, and being a true consultant for best practices, this is your role!
 
Check out our Glassdoor Reviews

At Clearbit, you'll:

    • Become an expert in our products (Salesforce, API based solutions, integrations, and platform)
    • Work with a diverse customer base on an ongoing basis, implementing, troubleshooting (sometimes in real time) and filing bugs as they arise, consulting customers of solutions and best practices along the way
    • Review and document our solutions are integrated as expected before handing the case back to Customer Success Manager team
    • Scope out and potentially build new integrations
    • Support Sales via sales engineering responsibilities as needed
    • Document and build internal tools/apps to help customer success, sales, and other teams as needed
    • Be the customer voice, and provide increased feedback to Product to improve our feedback loop

We’re looking for someone with:

    • 2 to 3 years of Solutions Engineering, Sales Engineering, Solution Architecture, or Success Engineering (or equivalent) experience in B2B SaaS
    • Experience working with SQL, Javascript, and APIs (*please share your most recent app w/ your submission*)
    • Problem-solving ability, customer centric outlook and excellent communication skills
    • Experience working with cross-functional teams (Sales, Marketing, Product)
    • Working knowledge of either Javascript or Salesforce, with the ability and interest to continue expanding on that working knowledge
    • Bonus Points if you're familiar with industry standard marketing and sales solutions - Google Analytics, Adobe Analytics, Optimizely, Marketo, Pardot, Hubspot, Eloqua, etc, have completed Salesforce Trailhead training, or are familiar with SOQL
Clearbit Values
Care (Give a shit)
Empathize with customers. Take the time to understand their frustrations, needs, and desires.
Craft (Master it)
Own your craft. Never stop learning and improving.
Team (Work together)
Teamwork makes the dream work. Fill gaps. There’s no such thing as “it’s not my job.”
Truth (Say it)
Be upfront and candid. Say it like it is. Hold yourself and others accountable.
Initiative (Be resourceful)
Don’t wait for permission. Figure it out — or figure out who can.
Fun (Have it)
Don’t take yourself too seriously — life is short.
 
Clearbit is an equal opportunity employer. We value and celebrate how you identify, who you love, the color of your skin, your age (at heart and on paper), the gods you do or don't believe in, and every other belief and characteristic that make you YOU. The more inclusive we are, the better we — and our work — will be.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.