Bilingual Spanish Technical Support Engineer

Eagle Eye Networks

Austin, TX, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/10/2021
  • Website: https://www.een.com/
  • Company Address: , Palo Alto , CA

About Eagle Eye Networks

Cloud video surveillance

Job Description

About us

 

Founded in 2012, Eagle Eye Networks, Inc., is #1 in cloud video surveillance worldwide, addressing the needs of businesses, alarm companies, security integrators, cities, and individuals.  Eagle Eye’s 100% cloud managed solutions provide cloud and on-premise recording, bank-level security and encryption, and broad analog and digital camera support – all accessed via the web or mobile applications. Businesses of all sizes and types utilize Eagle Eye solutions for operational optimization and security. All Eagle Eye products benefit from Eagle Eye’s developer friendly RESTful API platform and Big Data Video Framework ™, which allow for indexing, search, retrieval, and analysis of live and archived video. Eagle Eye’s open Video API has been widely adopted for integration in alarm monitoring, third party analytics, security dashboards, and point of sale system integrations.

Eagle Eye sells its products through authorized global resellers and installation partners. Headquartered in Austin, Texas, USA, Eagle Eye has offices in Europe and Asia-Pacific. For more information, please visit www.een.com or call +1-512-473-0500 (US), +31 (0) 20 26 10 460 (EMEA) or +81-3-6868-5527 (JP).

 

Job Description

 

Bilingual Spanish Technical Support Engineer
Candidates in the Austin area will be considered for the role.

Overview:
As a Bilingual Technical Support Engineer at Eagle Eye Networks, you will be part of the team responsible for providing excellent technical support to our channel partners and customers with the goal of keeping them happy.  Along the way, you will receive training about our video management systems, cool camera technologies, advanced analytics, IP networking, cloud infrastructure and a lot more. Every day is different and can be challenging, but very rewarding.  There are also opportunities to move up within the team or move to another department within the company.

Your activities can range from helping customers to get their system up & running, helping to configure IP and Analog camera systems, investigating problems with cameras or Eagle Eye cloud software, to coordinating support cases with other teams within the organization. All in all, you will be the person responsible for keeping our customers and partners happy!

On a daily basis, your tasks will consist of providing support via the telephone or email to our customers and partners worldwide. Eagle Eye Networks is based in Austin, TX and is continuing to grow in Europe, the Middle East, Africa, and India as well as many countries in Asia. We provide 7/24 support between our teams in Austin and Amsterdam which means you may also be taking calls/responding to emails from Europe during the afternoon or assisting our customers in Asia in the evening before handing off to the support team in Amsterdam.  

We expect you to gain excellent product knowledge and grow in your customer service skills. This will be done through various product training and your own personal experiences. You will be offered a free home video surveillance solution, which will help you understand the end user experience.

About Eagle Eye Networks:

Eagle Eye Networks is a cloud-based video management company. The Eagle Eye Security Camera VMS has been purpose-built for the cloud and provides unsurpassed security, redundancy, and reliability while allowing partners and customers the use of a wide variety of IP and analog cameras. Eagle Eye’s cloud is ideal for end-users and resellers requiring single sign-on access to live, recorded or event-based video across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems.

Responsibilities Include:

  • Answering phone calls and taking care of incoming tickets or emails
  • Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction
  • Providing technical support assistance for the Inside Sales team channel partners
  • Reporting, escalating, and keeping track of the activity in our service desk software Zoho Desk

Requirements

Personal Skills and Experience Needed

  • Minimum two years of relevant experience
  • Fluent in English and Spanish (verbal and written) required
  • Good communication
  • A pleasant voice on the telephone​
  • Ticket management skills required 
  • Solid knowledge of IP network architecture
  • Demonstrable experience where customer care has played a key role
  • Demonstrable experience in providing support for technical products/services
  • Minimum one relevant reference who can confirm the above points

Benefits

Why work for Eagle Eye?

Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up- your- sleeves- and- get- it- done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.

  • Medical Benefits We offer a competitive medical/dental plan. Company offsets premiums.
  • Taco Tuesday’s Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
  • Weekly Lunch Food is love. Especially when it is free.
  • Snacks You will never go hungry.
  • Culture Innovation drives our vibe.
  • Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
  • Kegerator Um, Yes!

 More About Eagle Eye Networks:

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations.  The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.



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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.