Technical Customer Implementation - Team Lead


Paris, FR
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/10/2021
  • Website:
  • Company Address: 5 boulevard de la madeleine, Paris, 75001

About ContentSquare

Contentsquare empowers brands to build better digital experiences.

Our experience analytics platform tracks and visualizes billions of digital behaviors, delivering intelligent recommendations that everyone can use to grow revenue, increase loyalty and fuel innovation.

Job Description

Contentsquare is a global SaaS technology startup that empowers brands to build better digital experiences for all. We’ve been experiencing tremendous growth within the past few years as our team has grown from ~300 to 700 employees, and have recently raised a $190M Series D funding in 2020. In addition, we have 6 main offices across the world (Paris, NYC, London, Tel Aviv, Munich, Tokyo) with 700+ clients globally including many accounts from the global Fortune 100. We can tell you that this growth is not going to stop here, we still are looking for great talent like you to join our family!
Not to brag but… we have been recognized by Gartner as one of the four most innovative ecommerce technologies in the world, and featured in Wired Magazine as one of Europe’s hottest startups. 
If you love what you see already, we can guarantee you will love us even more once you learn more about us!
What you will do 
As a Customer Implementation Team Lead, you will be responsible for technical implementation to ensure the success of Contentsquare's customers in Western Europe and lead a team of 4 people. You will serve as a member of the Strategic Services organization responsible for technical implementation of the Contentsquare's solutions and for providing services. 

On a typical day, you may:

    • Lead a team of 4 Customer Implementation Managers in France and Israel
    • Manage the Onboarding and Ongoing Technical activities for Contentsquare's Customers and Prospects
    • Act as the main point of contact for any technical implementation related matters
    • Manage Customer and Internal Stakeholders' expectations during Onboarding and Deployment
    • Work closely with Contentsquare's Account Managers and Customer Success Managers and lead technical implementations 

What you'll need to succeed:

    • Fluent French and English
    • At least 5 years of experience in technical implementation or support roles, ideally in SaaS company 
    • Strong working proficiency in web technologies like JavaScript, CSS, HTML
    • Proven experience in customer-facing roles with preferably SaaS organizations of global companies
    • At ease with managing and prioritizing multiple projects at the same time, with capacity to lead a team
    • Strong analytical and problem-solving skills
    • Exemplary written and verbal communication skills
    • The ability to work well in a global, dynamic, cross-functional, team-based environment  
    • Good understanding of Agile development processes and Methodologies would be a plus!
Why Should You Apply to Contentsquare?
✅ Our mission is focused on empowering everyone to create better experiences for all in the digital world.
✅ We invest in our employees through career development & opportunities, social events, philanthropic activities, and competitive benefits.
✅ You get to collaborate with and learn from smart and creative people around the globe.
✅ We are in this together #TeamSpirit.
To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:
- Trips to our global offices for onboarding, the Hackathon, and our annual worldwide kickoff trip (currently virtual)
- Competitive Parental leave policy
- Generous paid time-off policy (every location is different)
- We offer many more benefits in various countries -- ask your recruiter for more information!
- Fun office culture with a big opportunity to make an impact on our growing US team culture, including a Culture Crew for every country to organize regular outings such as game nights, movie nights, and happy hours
#Uniqueness is embedded in our DNA as one of our core values, and we welcome everyone to apply to our positions.
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.