Senior Manager/Director, Technical Operations

Menlo Security

Mountain View, CA, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 01/15/2021
  • Website:
  • Company Address: 2300 Geng Rd Ste. 200, Palo Alto, CA, 94303

About Menlo Security

Menlo Security is a cyber security company that protects organizations from cyber attacks by eliminating the threat of malware. It provides such solutions as secure cloud transformation, secure web gateway, credential security, spear phishing, and personal webmail protection.

Job Description

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 8/10 of the largest global banks and the Department of Defense.

The world has fundamentally changed. We are growing from 250 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, Sutter Hill Ventures, JPMC, American Express, HSBC, and Ericsson Ventures.

**no visa sponsorship available for this role**
Remote Opportunity - must reside in CA, CO, GA, IL, IN, MA, MD, ME, NC, NJ, NV, NY, OH, PA, TX, VA, or WA

This position can be located in Vancouver, BC or San Francisco Bay Area 

About the Role

As the Technical Operations leader, you will be responsible for a high profile and demanding part of the product organization (this is not IT). The team is accountable for the end-to-end performance, operational integrity and reliability of our high traffic services, while ensuring our ability to dynamically scale. You will manage a team of globally distributed operations engineers; responsible for deploying and operating the Menlo product and infrastructure. Success in this role requires strong technical leadership skills, a broad background and understanding of every layer; network, systems and application. You will have strong ability in the areas of process development, people management, organization, planning, and cross-org communication.

We are committed to getting it done properly the first time.


  • Experience building and running a high-transactional, 24x7 production environment
  • Strong familiarity with security as it applies to software, systems and network operations
  • Experience working with cloud infrastructure providers and the related services
  • Deep understanding of Unix systems, IP networking and the operational rigour required
  • Experience with capacity planning and efficient resource utilization
  • Experience managing, growing and scaling teams of technical engineers
  • Outstanding organizational, communication, interpersonal and relationship building skills
  • Ability to drive a culture of open communication, ownership and accountability
  • Graduate degree in Computer Science or equivalent engineering experience

Why Menlo?

Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.