Senior Community Mobilization Manager

Fiverr.com

New York City, NY, US
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 01/07/2021
  • Website: fiverr.com
  • Company Address: HaOmanim 12, Tel Aviv, 6789731

About Fiverr.com

Our mission is to change how the world works together. We started with the simple idea that people should be able to buy and sell digital services in the same fashion as physical goods on an e-commerce platform. On that basis, we set out to design a digital marketplace that is built with a comprehensive SKU-like services catalog and an efficient search, find and order process that mirrors a typical e-commerce transaction.

Job Description

The Position
Fiverr is looking for a Senior Community Mobilization Manager who will be responsible for managing the day-to-day execution of Fiverr's global grassroots community building program. This team member will be highly visible inside Fiverr and will need to collaborate with teams and individual stakeholders across the company. The ideal candidate for this role will be a strong communicator who is adaptable, empathetic, and passionate about community, while also being analytical and deeply committed to tracking and interpreting data. 
 
Recent political campaign organizers are encouraged to apply.
 
This key member of our Community team will report to the VP of Community & Public Policy.
 
Responsibilities
Train, manage, and develop grassroots Community Organizers, ensuring that they understand their weekly and monthly goals, are adhering to Fiverr’s community organizing model and processes, and are reporting data accurately and on time
Identify and manage KPIs, and track, analyze, and report performance to management. Troubleshoot and problem solve, as-needed. 
Grow the size and reach of the community program, quarter over quarter (as headcount permits)
Coach Community Organizers in the creation of active, self-sustaining Fiverr Community Teams
Create internal and external training materials to educate and activate volunteer Community Leaders
Ensure the work of the Community team is visible and understood throughout Fiverr (reports, spotlights, content sharing, town halls, internal collaborations)
Ensure that Fiverr’s values are instilled in all Community Managers and support the team in being creative, inspired and successful
Execute various projects and initiatives as directed by your manager
Requirements
Extensive experience as a leader on a community organizing team, either at Fiverr or inside a political campaign, advocacy organization, or similar setting
Experience developing and leading trainings and presentations
Expert understanding of Community CRMs and how to use data to optimize community organizing efficacy
Meticulous organization skills and strong attention to detail
Personable and able to connect with people in groups and one-on-one settings
Excellent written and verbal communication skills
Benefits
When you join our team, you're helping create opportunities for anyone in the world to build their business, brand, or dream. Is there a more meaningful benefit than that? To top it off we also have a tight-knit Fiverr employee culture, team gatherings, a pretty amazing office-space (even if you're working from home, we'll send the office to you), an opportunity to participate in Fiverr's stock option plan, daily virtual workout inspirations, ice cream delivered during hot summer months, and much more. 
 
Equal Opportunities
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.