Lead Product Specialist

Zenoti

Hyderabad, IN
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 01/22/2021
  • Website: zenoti.com
  • Company Address: 15375 SE 30th Place Suite 310, Bellevue, WA, 98007

About Zenoti

Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry.

Job Description

Hey, you want to look and feel your best, right? Well, we’ve got good news for you.

Yoga and meditation studios, health and fitness facilities, beauty parlors, and spa retreats are stepping up worldwide to help you uncover the greatest version of yourself. But a rapidly blossoming wellness industry needs some world-class business management software to go with it. A one-stop solution to take care of all business aspects, letting wellness providers uncover the greatest version of themselves.

Enter Zenoti.

At Zenoti, we believe in the greatness in everyone – it’s our raison d’être. That’s why we came up with an all-in-one cloud-based solution that allows salons, spas, and medspas to focus on elevating guest experiences while we take care of the details. Why each Zenotian is empowered to achieve greatness and love every minute of it. And why we infuse our youthful spirit and an abundance of passion into all we do.

Already a leader in SaaS solutions for wellness companies, we’ve got some big-name American and European brands under our belt. To name a few, Zenoti powers Lakme, O2 Spa, Mario Tricoci, Truefit & Hill, MGM Resorts, Bellagio, Sonobello, and Massage Heights. With over 10,000 clients in more than 32 countries, we’re set to transform how the wellness industry does business within the next few years – and loving every minute of it!

While we’re small on ego, we’re big on excellence and can’t resist a humblebrag. We captured the 170th spot in North America on Deloitte’s Technology Fast 500 list. Franchisee India deemed us fit for the “Best Technology Supplier for Salon / Spa for 2019” award. And we’d be remiss if we didn’t mention our 300+ new clients last year or the new brand we unveiled. OK, that’s a few humblebrags but we hope you’ll understand and share our excitement.

Want to join us on this incredible journey? Connect with us at https://www.zenoti.com and find out how to unleash your inner greatness.

What's the opportunity?

As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions. If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you.

Requirements

What will I be doing?

  • Independently handle customer new feature adoption requests
  • Consult with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
  • Drive demos, walk-through and solution reviews with customers.
  • Solution, design and setup proof of concepts and configure functionality for our existing customers ensuring successful adoptions of new and existing product features. .
  • Configure Zenoti in active consultation with customers to meet customer business scenarios
  • Identify risks based on current product capabilities; define and implement mitigation plans as part of customer engagements.
  • Address customer issues and concerns in a timely fashion to ensure customer satisfaction
  • In this customer-facing role, you will need to align working hours to overlap customer time zones to build customer relationships and satisfaction by providing exceptional and timely service.
  • Strong understanding of business metrics, KPIs and related business intelligence reports and visualizations.
  • Stay up-to-date with product knowledge, business flow, sales and delivery process, and market dynamics.
  • To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all its integration points, and enterprise scenarios.
  • Maintain complete documentation and follow organizational processes to ensure successful adoption of Zenoti products.
  • Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
  • Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?

  • 10 years of experience in Implementation and support of Enterprise SaaS products.
  • Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
  • Strong business consulting experience or equivalent in an external customer facing role.
  • Proven fast learner of enterprise applications, experience in implementing cloud solutions.
  • Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions.
  • Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
  • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
  • Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
  • Strong ability to demo/train and deliver excellent customer presentations.
  • Strong logical, analytical and problem-solving skills
  • Ability to learn new skills and operate in a fast-paced and changing environment.
  • Good to have knowledge of accounting principles, inventory management, and business processes optimization.
  • Experience in the wellness/spa industry is a plus.
  • Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Benefits

  • You'll receive a competitive salary and every employee receives equity in the company.
  • You’ll receive unlimited vacation, in turn we expect you to act with integrity.
  • You will receive medical coverage and more. At Zenoti, your health is a priority. Here you can enjoy group classes in Yoga, Kickboxing, and Pilates as well as group sports events such as Badminton and Cricket.
  • Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities, and more. These activities will rebound with renewed energy post-Covid times.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.