Head of Product Management, Distribution

Hiya

Seattle, WA, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 02/15/2021
  • Website: hiya.com
  • Company Address: 2211 Elliott Avenue Suite 300, Seattle, WA, 98121

About Hiya

Hiya brings trust and identity into the mobile call by making the calling experience secure and engaging on every smartphone globally. With a mission to provide a better phone experience, Hiya's products and services provide users with the context needed to help them decide whether or not to pick up their phone.

Job Description

At Hiya, we are on a mission to modernize the voice call with trust, identity, and intelligence. We are trusted by global enterprises, carriers, and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world’s leading Voice Performance Platform, Hiya protects people from spam and fraud calls, connects businesses with their customers, and helps carriers secure their networks for all. Our SaaS applications, Hiya Connect and Hiya Protect serve more than 150M users worldwide, powering services like AT&T Call Protect and Samsung Smart Call. We are on our way to make calls better to 1B people.

We are forming a new product team at Hiya focusing on paving the way for Carriers, Device OEMs, and App developers to more easily integrate and deliver Hiya's value to their customers. We already have a set of APIs, SDKs, Headless Apps, and consumer Apps. You'll work directly with partners to understand their needs and how to build scalable solutions to deliver Hiya Protect and Hiya Connect to mobile devices.

As the Head of Product Management for this team, you'll:

    Lead and grow a team of Product and Project Managers
    Head the customer development process and learn everything there is to learn about why and how mobile Carriers, Device OEMs, VOIP/Landline providers, and other partners value in the voice channel, including the technical side of their operations.
    Collaborate with internal and external teams to define long-term strategy and objectives
    Work with the engineering team, designers, and other product managers to establish quarterly goals, activities, and the key results to measure success
    Participate in the creation of users stories, specs, roadmaps, and own the prioritization of tasks and activities
    Represent the product (and the company) in visits to partners and customers
    Participate and influence other products strategies and roadmaps
    Work closely with customer success, sales, and operations teams at Hiya to improve customer acquisition, satisfaction, and retention
    Be part of the product leadership team

You don't have to check all the boxes, but we think these are important requirements for this role:

    Have many years of experience delivering APIs and/or SDKs for large partners
    Successful experience leading product managers
    Analytically minded, comfortable with data tools, and using data dashboards as a value proposition to retaining customers
    Have exceptional communication skills (verbal, written, product copy, presentations, visualizations)
    Have worked at a startup (< 500 employees) in the last 5 years or you believe you'll excel in a startup environment (high ambiguity, high urgency, fast-paced, low support structure)
    Are proactive, decisive, and, when there are no data or facts available, your intuition is right more often than it's wrong
    Demonstrated creativity and product ingenuity
    Some light travel to Europe and within the US might be required after the pandemic is over.
    Have a Computer Science (or equivalent) or an MBA (or equivalent) degree

You'll take the reins of several product teams within Hiya, owning a cohesive vision and strategy of how we can get our products in the hands of more users around the world, and ultimately own the delivery of that strategy.

This position is based in Seattle, and we are flexible with arrangements for the foreseeable future. Hiya offers competitive compensation and benefits. Hiya is an equal opportunity employer. We value and embrace diversity. We do not discriminate on the basis of race, color, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.