Job Description
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
Position SummaryAt nCino we are dedicated to creating software that is changing the banking industry by helping bankers lend with confidence, efficiency, and transparency and better engage with their customers. Our Support Engineering department is a talented group of individuals who work closely together in case teams to support the successful adoption of nCino software at our financial institutions. Our departmental values are learning, collaboration, and fun, and those values guide us in balancing hard work with passion and enjoyment for what we do. As an Associate Data Support Engineer, you will be responsible for providing excellent customer service to Financial Institutions who are leveraging the nCino Portfolio Analytics platform. You will be responsible for triaging any customer reported error messages, questions, daily task configuration changes, and bundle upgrades.
Responsibilities
- Integration of business processes across disparate systems by transforming and loading data into nCino platform
- Analyze customer data requirements and provide gap analysis
- Work closely with customers to understand their data requirements
- Assist customers through case work by working through mapping changes, error messages, questions, and new environment builds
- Apply Knowledge Centered Service methodology to capture, structure, reuse and improve articles as part of case management process
- Document process and procedure to help streamline integration methodology
- Work closely with nCino Support Engineers to resolve customer data cases
- Work independently and prioritize time and projects appropriately
- Think out of the box to come up with solutions to customer issues
- Focus on continued customer success
- Drive customer success with a team player attitude
Qualifications
Required:
- Bachelor’s degree (emphasis in Finance or Data preferred) or an equivalent combination of experience, education, and extraordinary performance.
- Strong presentation and communication skills
- Strong research, analytical, and creative problem-solving skills
- Demonstrated dedication to customer service, customer satisfaction, and quality technical case work
- Excellent problem solving, decision-making, and interpersonal skills
- Excellent verbal and written communication skills for technical and non-technical audiences
Desired:
- Knowledge of data management and SQL
- Knowledge of ETL platforms
If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
