Site Reliability Engineer

Hinge Health

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 05/13/2021
  • Website:
  • Company Address: 465 California St, 14th floor, San Francisco, CA, 94104

About Hinge Health

Hinge Health is pioneering digital care programs for people with chronic musculoskeletal conditions such as back or joint pain.

Job Description

Hinge Health is pioneering the world’s most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 driver of medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.
4 in 5 employers with a digital MSK solution partner with Hinge Health and we are poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 400+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices.
Site Reliability Engineers at Hinge Health are software engineers assuming the responsibility for all operational aspects of the Hinge Health runtime platform, including automation for self-service provisioning and configuring environments, containers, logging, monitoring, alerting, and relevant compliance and security automation associated with the platform. The ideal candidate thrives in a highly collaborative, cross functional environment.


    • Enable others by developing collaborative workflow processes and automation for engineers to ramp up new infrastructure capabilities
    • Own platform and infrastructure configuration and deployment
    • Ensure all systems are appropriately auditable, with automation for supplying evidence
    • Enhance and automate failover capability and resiliency to fault conditions
    • Implement exhaustive testing, logging and monitoring with relevant alerting
    • Actively manage risk and prioritize vital infrastructure work
    • Assist with automating continuous integration and continuous delivery systems
    • Aid with system-wide testing efforts (smoke testing)


    • Demonstrated expertise with one or more provisioning tools such as Terraform, Ansible, Chef, etc.
    • Programming expertise with a high-level language such as Python or Ruby, with demonstrated knowledge of software engineering best-practice development (e.g., linting, testing)
    • Demonstrated operational expertise with cloud-hosted systems such as AWS or Google, with experience operating platform layers such as Heroku or Aptible
    • Experience with production Docker-based software deployments
    • Ability to collaborate and problem solve across teams
    • Ability to lead incident response when required
    • Excellent communication skills, both written and verbal
    • 5 years of software engineering experience, with 2 years of SRE-focused projects involving process automation, systems administration, and/or general SRE activities
    • Bachelor’s degree in C.S. or equivalent experience


    • Prior experience with healthcare data (PHI/PII/HIPAA requirements)
    • System and/or network administration
    • Prior experience working with Kubernetes
    • Experience developing software in Ruby on Rails or Node-based applications
    • Deep knowledge of SQL
    • Prior experience with PKI and/or cybersecurity


    • Trust: We trust our teammates to always act in the team and company’s best interest. 
    • Hustle: We’re creative, we’re unrelenting, we find a way.
    • Effective communication: We’re prompt and concise. 
    • Learn-it-all (vs know-it-all): We’re always willing to learn. 
    • Frugal: We don’t waste money and especially not time. 


      • Competitive compensation with meaningful stock options
      • Medical, dental, vision
      • 401K match 
      • 3 months paid parental leave
      • Professional development budget 
      • Monthly fitness/gym reimbursement  
      • Annual mental wellness benefit 
      • Noise-cancelling headphones 
      • Work from home policy
      • Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle
If you're interested - we'd love to hear from you. No recruiters, please.
Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 
We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.