Director, Human Resources

Sound Physicians

Tacoma, WA, US
  • Job Type: Full-Time
  • Function: HR
  • Post Date: 02/08/2021
  • Website:
  • Company Address: 1498 Pacific Avenue, Suite 400, Tacoma, WA, 98402

About Sound Physicians

Sound Physicians is a leading healthcare organization with a proven track record of improving quality, satisfaction and financial performance for its hospital partners nationwide.

Job Description

Sound Physicians is a physician-founded and led organization providing services across the acute episode of care – through emergency medicine, critical care, hospital medicine, population health, telemedicine and physician advisory services. Our clinicians and business colleagues are committed to improving outcomes for patients and hospitals through a proven performance management model. We strive to be the practice of choice for providers and the partner of choice for hospitals across the country.

The People Support team provides Onboarding, Benefit, and Employee Relations support to our business and clinical colleagues across the organization.  The team works in close collaboration with our regional leadership, as well as teams like Payroll, Recruiting, Accounting and Legal. Our People Support mission is to build engagement and exhibit our core values in every colleague interaction.

Our Sound MISSION:  we measurably improve quality, satisfaction and financial performance of healthcare delivery through exceptional patient care, deep investments in our people and performance management expertise, as well as complete alignment with our partners

Our Sound VISION: is to be the unmatched leader in improving quality and reducing the cost of healthcare for patients in the communities we serve

About the Role

The Director, People Support is a senior Human Resources leader, who leads teams to support the mission of the People Support department.  By building strong teams this leader will instill confidence in our colleagues, increase colleague engagement and trust with every interaction and create efficient and measurable processes for the People Support Teams. This leader will be focused on the complete colleague experience beginning with onboarding.

With multiple business lines and a geographically diverse areas, you will need to build a unified multi-location People Support Services team capable of supporting the organization’s rapid progression.

Key areas of responsibility will include onboarding, benefits administration, compliance, and performance management.  You will lead a team of professionals across locations.

In this role you will:

  • Oversee teams of key People Support functions and define and implement organizational policies, including human resources.
  • Drive the development and execution of service level agreement (SLA’s) across the organization, through proactive leadership.  Instill confidence in these SLA’s with your team and our internal customers
  • Create and develop high performing teams of engaged colleagues
  • Remain current on trends and laws/regulations, ensuring the organization's policies and programs conform to applicable laws.
  • Use systems to better understand trends and provide reporting to various groups through the colleague lifecycle
  • Initiate improvement to colleague experiences and processes
  • Successful cross-functional partnership with internal teams such as payroll, accounting and legal

A successful candidate will have a demonstrated track record of a combination of these competencies, personal attributes, knowledge, and experience:


  • Influence: you are able to quickly form relationships with senior-level partners to persuade them and gain their cooperation and commitment through a collaboration mindset.
  • Team Work: The ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
  • Innovation: you come ready to generate new ideas, drive creative solutions and take risks when appropriate. We want you to approach challenges with curiosity and open-mindedness and offer new ideas or solutions.
  • Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information
  • Communication: The ability to speak, write, and listen clearly and consistently
  • Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms.
  • Executive Presence: The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others.  Set a personal example of optimism, poise, and professionalism

Personal Attributes:

  • Emotional Quotient: The ability to identify and manage one’s own emotions, as well as the emotions of others, using this information to guide one’s thinking and actions
  • Learning Agility (Curiosity): Seeks out diverse experiences and apply lessons learned to new challenges
  • Self-Starter/Takes Initiative: Independently assesses situations, addresses conflicts and leads action without hesitation
  • Passion: Demonstrable enthusiasm for the healthcare industry and driving quality outcomes


  • Bachelor’s Degree in a relevant field is required. Master’s degree in relevant filed is preferred.
  • Strong understanding of federal and state laws.


  • 5-7 years of human resources experience, 5 years in a leadership role.
  • HR leadership experience in a fast-growing technology, media, or healthcare services organization
  • Experience leveraging HRIS (Ultimate), CMS (Sales Force) and performance management (Cornerstone) systems to achieve goals

Other Details:

  • Indoor office environment within a hospital
  • Travel required: 25%
  • Sitting at desk for up to eight hours (w/breaks)
  • Working on computer for up to eight hours (w/breaks)
  • Moving/lifting file boxes (up to 25 lbs.)

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.