Product Support Specialist

Arryved

Boulder, CO, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/03/2021
  • Website: arryved.com
  • Company Address: 2525 Frontier Ave, Boulder, CO, 80301

About Arryved

Developer of a point-of-sale mobile application designed to pay bills. The company's point-of-sale mobile application eases the internal teamwork mechanics and reduces wait time once the guest is ready to leave, enabling customers to make orders and pay bills for breweries.

Job Description

Arryved Inc. is a Boulder based company which specializes in Point-of-Sale for craft destinations. At our core we are building not just an order taking system, but the central hub of the tap room that shifts the model of service from being two dimensional to a rich customer experience. We believe that nothing is worth doing unless it aligns with our customer base and is done right, no matter the cost.

About You

We want someone as passionate about service as we are, and equally as passionate about ensuring we’re building a product that our customers are excited about. We are looking to hire a Product Support Specialist.

Have a passion for the brewery industry and the technical “know how” to help our customers succeed? Have experience working in a taproom or restaurant and found yourself the “go to” team member for POS or systems issues? Have experience providing technical support but ready to try a new exciting industry? If you said yes to any of these questions, keep reading.

Must Haves

  • Comfortable learning new tools and technology

  • Can communicate clearly and precisely, both verbally and in writing

  • Self-driven, can operate independently, and respond to unexpected situations with confidence

  • Strong critical thinking skills

  • Able to manage multiple competing priorities

  • Develop and maintain outstanding customer relationships

  • Adaptable and creative

  • Ability to work “on call” and odd hours


Expectations

  • On-call responsiveness to support inquiries, both virtually and in-person

  • Managing, maintaining, and troubleshooting hardware and software across sites

  • Setting up and installing hardware

  • Inputting data for client sites

  • New customer launch support

  • Public speaking / leading training sessions

  • Managing multiple projects simultaneously

  • Researching alternative solutions for problems as they appear

  • Creating guides and documentation for users

  • Working productively with the engineering team to translate user requests into workable solutions

  • Communicating technical details to users in layman’s terms

  • Constantly seeking to improve

  • Able to travel <10%

  • Able to embrace new responsibilities


Nice to Have

  • Experience with Android OS

  • Experience with Apple OS

  • Experience with Google Apps

  • Experience with various Point of Sales

  • Experience in a taproom/restaurant setting

  • Experience with HTML/CSS

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.