Customer Service Data Quality Associate

Avetta

Orem, UT, US
  • Job Type: Full-Time
  • Function: Engineering QA
  • Post Date: 04/27/2021
  • Website: avetta.com
  • Company Address: 17701 Cowan #140, Irvine, CA, 92614

About Avetta

Avetta is building the connections that build the world.

Avetta provides a cloud-based supply chain risk management and commercial marketplace platform. Our global solution is uniquely designed to connect the world’s leading organizations with qualified suppliers, driving sustainable growth. We build trustworthy bonds through responsive technology and human insight. Our process is collaborative. Our global reach is complemented by our local expertise.

Job Description

The Data Quality Representative assures improvement in the quality of the data across our supplier database by checking for errors or discrepancies daily, working with the supplier to fix the errors found or correcting on behalf of the supplier when applicable, and coming up with enhancements or ideas for automating processes to reduce the number of similar errors in the future. 

REQUIREMENTS:

  • Must be able to work in Avetta's Orem, UT office

RESPONSIBILITIES:

  • Perform quality checks on submitted data and documents
  • Document results of quality checks for reporting and benchmarking
  • Escalate recurring issues to TLs for coaching opportunities
  • Identify system errors/bugs and report to the appropriate team
  • Identify potential system improvement to help reduce quality errors by the end-user and submit ideas to the appropriate team
  • Reach out to suppliers to request necessary information/clarification to fix mistakes
  • Assist training team optimizing verification certification program
  • Provide weekly reporting of data quality trends and efforts
  • Complete any other duties as assigned by your manager

METRICS THAT MATTER:

  • Help team achieve 15%+ quality checks on submissions during Annual Update Season (Jan – Apr)
  • Help team achieve 50%+ quality checks on submissions during off-season (May – Dec)
  • Help team maintain 100% quality checks on all new hires

If you’re currently an internal Avetta employee and interested in applying, please speak to your manager for approval first. You must also be in satisfactory performance status in order to be eligible.  Must be in the current position for a minimum of 6 months. Please apply via the careers page.

WHY AVETTA:

  • We have made 0 layoffs/furloughs during the COVID-19 pandemic
  • Competitive starting compensation
  • Avetta is on the warpath to aggressively grow into the enterprise-level business space in the next 3 years.
  • Strong leadership team
  • Recently named a 2020 Career Launching Company, a Top 100 Fastest Growing Companies in Utah (USA), and was awarded for the second year in a row a Gold Stevie Award for Best Supply Chain Management Solution.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.