Client Success Manager

Avetta

Australia
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/27/2021
  • Website: avetta.com
  • Company Address: 17701 Cowan #140, Irvine, CA, 92614

About Avetta

Avetta is building the connections that build the world.

Avetta provides a cloud-based supply chain risk management and commercial marketplace platform. Our global solution is uniquely designed to connect the world’s leading organizations with qualified suppliers, driving sustainable growth. We build trustworthy bonds through responsive technology and human insight. Our process is collaborative. Our global reach is complemented by our local expertise.

Job Description

Avetta is building the connections that build the world. Major local and global corporations use our platform to find licensed and qualified 3rd party suppliers of services.

SUMMARY

The Client Success Manager will work directly with Avetta clients as the day-to-day relationship manager. In this role Client Success Managers will provide hands on assistance with navigation, report generation, configuration updates, and overall best practice behaviors of our technology. You are the product expert.

Essential Duties & Responsibilities:

  • Serving as the trusted advisor for clients on use-case and product functionality.
  • Prioritizing and resolving incoming client requests
  • Partnering with internal Avetta teams to provide ongoing support to the client through implementation, onboarding, product changes/updates, process improvement, and more. 
  • Delivering and demonstrating ROI for our clients throughout the customer life cycle.
  • Collaborating with Strategic Account Managers/Field Sales on account reviews, renewals, expansion opportunities, new product or feature requests, etc.
  • Proactively ensuring clients understand, have adequate training on, and are utilizing Avetta’s products to achieve the maximum benefit.
  • Conducting business reviews and visiting client sites to ensure our clients’ needs are being fulfilled and to identify growth opportunities
  • Acting as the voice of Avetta clients to inform Avetta commercial teams and assist in prioritizing the product road-map

Qualifications:

  • 3-5 years of experience in a SaaS environment
  • Ability to prioritize and multi-task
  • Excellent client facing and cross-functional communication skills; written and verbal
  • Can work out of Sydney office often.
  • Track record of extreme ownership at work.
  • Professional presence and appearance.
  • Proven ability to successfully work without direct supervision.
  • Strong organizational and follow-up skills.
  • Employment history showing a progression of duties/titles.
  • Strong organizational skills and ability to remain composed and flexible.
  • Travel 25% of the time.

Eligibility Requirements:

  • Must be willing to submit to a background investigation and drug screen.

Desired Characteristics:

  • Bachelor’s degree or higher
  • PMP Certification a plus
  • Experience using various systems (JIRA, SFDC, Office)
  • Formal Demeanor 

Metrics That Matter:

  • SFDC activity consistent with communicated quarterly account plans for client portfolio
  • Response to client inquires within same day
  • Testing of all Config tickets by EOD Thursday of each week
  • Participate in or lead quarterly account reviews on all clients

Other Details:

  • Competitve starting salary
  • Quarterly Bonuses
  • Growth opportunity
  • Formal company culture

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.