UK - Service Manager


London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/10/2021
  • Website:
  • Company Address: Paseo de la Castellana 93, 4º, Madrid, 28046

About Jobandtalent

Founded in 2009 by Juan Urdiales and Felipe Navio and based in Madrid, Jobandtalent is the world’s leading job marketplace, with unique job matching technology and new staff management services. To date, Jobandtalent has attracted more than 10 million registered users and over 450,000 new users join each month, all via mobile.

Job Description

About our Business Model

Jobandtalent is a digital platform which aims to transform the labor market and make it more efficient and fair.

We want to help companies hire the best professionals in a more flexible way, improving their productivity while helping millions of workers increase their employability, income and quality of life.

This is made possible due to the technology we have created, which is based on 5 pillars:

1. An algorithm that matches workers with real-time offers in the app.

2. A database with all our workers with a rating system based on big data analytics.

3. A digital contracting process that allows the worker to sign his contract in the app and upload all the necessary documents.

4. A CRM for the calculation and automatic payment of payroll.

5. Tools and algorithms for optimizing schedules and monitoring performance.

About the company

We are headquartered in Madrid, where Jobandtalent was founded in 2009. Since then it has obtained financing worth more than 80 million euros from the best technological risk capital funds in Europe, becoming one of the most valued Spanish startups internationally with current revenues of over 200 million Euros per year.

Behind our technological platform that employs tens of thousands of workers in great companies like Amazon, Uber, Santander and H&M, we have a team of 400 employees distributed in offices in the United Kingdom, France, Spain, Germany, Sweden, Mexico and Colombia.

The future plan is to continue growing at the same pace in current markets (300% yearly) and launch our operations in new countries. And we can not do it without the best talent… do you want to join us?

The position:

As a Service Manager you will you will be tasked with ensuring that we offer the best possible service to our clients. Your goal will be to analyze the processes across all the company’s operations, to extract and implement creative solutions to our clients’ needs. Your daily tasks will consist on understanding the data, developing insights and reports and improve the service levels.


  • Collaborate with all teams involved in the sales process to maximize the benefit.
  • Foresee the incorporation needs of the assigned clients and implement the actions to successfully fill the vacancies.
  • Define team tasks and establish as many resources as necessary.
  • Coordinate with the marketing team the needs of recruitment.
  • Define and optimize the necessary tools for the optimization of the recruitment and selection process.
  • Measure the performance of the processes using the appropriate systems, tools and techniques. Improving the achievement process of the objectives set by the client and by Jobandtalent.
  • Realization and presentation of reports on progress, as well as incidents and solutions.Implement and manage the change when necessary to meet the results of the project. Minimize any risk that may arise within the selection process.

Requirements and Skills:

  • Bachelor’s Degree in engineering, economics, statistics, mathematics or business.
  • Significant related working experience in management consultant or audit or training program in a top company or Project Manager role in logistics, industry.
  • Very good usage of Excel, able to define reports and understand the metrics.
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels of management, as well as the business and technical communities.
  • Exceptional problem-solving skills; demonstrated the ability to structure complex problems and develop creative reporting solutions.
  • Excellent work stream and time management skills.
  • Creativity and strategic thinking necessary to master both the daily hands-on analysis and the big picture reporting strategy.

What we offer:

  • The chance to make an impact in one of the fastest growing startup companies in Europe.
  • A global team formed by dynamic, highly skilled and ambitious people
  • A competitive salary + variable compensation

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.