Technical Training Consultant/Courseware Developer

MATRIXX Software

Hong Kong
  • Job Type: Full-Time
  • Function: Professional Svcs
  • Post Date: 01/07/2021
  • Website:
  • Company Address: 779 E. Evelyn Ave Suite E, Mountain View, CA, 94041

About MATRIXX Software

Headquartered in Silicon Valley with offices throughout the world, MATRIXX Software provides next-generation, cloud native digital commerce solutions that transform how companies do business. Serving many of the world’s largest communications companies, IoT players and emerging digital service providers, MATRIXX is committed to delivering a modern commerce platform that easily scales to support global marketplaces and consumption-based services. Through its relentless commitment to product excellence and customer success, MATRIXX empowers businesses to reinvent themselves and succeed as digital leaders.

Job Description

Succeeding with 5G will require operators to look beyond the limitations of legacy rating and charging. Success will demand a next-generation Converged Charging System that can enable continuous innovation and continuous deployment to unlock 5G commerce opportunities. Our next-generation rating and charging platform has reinvented what’s possible with OCS and will set the bar for 5G Converged Charging.

As a company, we embrace an engineering mindset committed to building right. A product approach that emphasizes growing together with our customers. A sales mindset that embraces integrity in every deal. When you join our company, you’ll have the opportunity to help us empower our rapidly growing, global customer-base with innovative technology built right from scratch. Our people. Empowering customers today, and tomorrow.

Technical Training Consultant/Courseware Developer - Req SV-0056

We have an exciting opportunity for a Technical Trainer/Courseware Developer reporting into the Director of Education. In this role you will conduct technical training courses for customers, partners and/or employees on the MATRIXX product set and in particular our Business AP Gateway and integration framework. The ideal candidate will be comfortable presenting to medium-sized groups of 4 – 16, have in-depth Java development skills.  You must be able to create a welcoming and systematic classroom environment. You should have experience in developing eLearning materials from PowerPoint using Adobe Captivate. 

You should have a college degree, 5+ years of OSS/BSS experience in the Telecoms world and be highly technical. You should have solid working experience, be able to provide information about past work experience and references. The role is ideal if you are seeking a flexible, challenging and dynamic organization. Start-up or small company experience would be helpful.

This role is based in south East Asia and will include travel to customers, partners world-wide and to MATRIXX global offices.


  • Develop instructor led training materials including hands-on labs and Web Based Training modules
  • Evaluate training delivery and provide feedback
  • Identify program needs, obtain technical data and maintain training records.
  • Engage with engineering, technical support and professional services to ensure that course material reflects current product features
  • Design, build, test and roll out MATRIXX eLearning content, 

 Required Experience:

  • Strong written and verbal communication and interpersonal skills
  • Trainer/teaching experience.
  • Adobe Captivate skills to an advanced level
  • Designing Training Plans.
  • Experience with third-party libraries and APIs.
  • Familiarity with OOP design principles.
  • Excellent analytical skills with a good problem-solving attitude.
  • BSc degree in Computer Science or relevant field.
  • The ability to present in a dynamic and engaging manner while presenting to customers with a wide variety in audience members from software engineers to CFOs.
  • Experience in solving problems and incorporating use case scenarios in training.
  • Strong technical writing experience, including the research and analysis of technical topics and structuring this information in easily digestible format.
  • Fluent in English, written and verbal.
  • Desirable but not critical:
    • At least 5 years hands on experience of Linux/UNIX
    • Working knowledge of XML, Diameter, SS7/SIGTRAN No-SQL databases
    • Java development experience

What makes MATRIXX different?
Anyone can be in the systems replacement business, but that’s not what we do.  We are in the reinvention business – re-inventing BSS and the customer experience for the 5G world that’s coming.  A tall order some would say, but when companies ask “Isn’t good enough, good enough?”  we answer “Settling for what’s good enough today, won’t help you win for tomorrow.”  Our cloud native digital commerce platform is leading the way with agility, precision and performance into the next generation of customer experience.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.