Vice President of User Experience

Wheels Up

New York City, NY, US
  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Post Date: 01/10/2021
  • Website: wheelsup.com
  • Company Address: 220 West 42nd St 16th Floor, New York, NY, 10036

About Wheels Up

Revolutionary membership-based private aviation company that reduces the upfront cost to fly privately while providing an unrivaled lifestyle platform

Wheels Up offers individual, family and corporate members exceptional world-class service with around the clock support. The cutting-edge Wheels Up mobile app enables members to seamlessly book flights, manage their accounts and participate in ride-share opportunities. Wheels Up Members also have access to the Wheels Down program, featuring exclusive lifestyle events and experiences, unique partner benefits and a full-service luxury concierge, which is also integrated in the Wheels Up app.

Job Description

Wheels Up is seeking a Vice President of User Experience to help redefine the future of private aviation and help transform Wheels Up into the industry’s premier, full-service, private aviation solution. This role reports to the Chief Product Officer and is New York location only.

 

The Vice President of User Experience will lead all aspects of the user experience and partner with product and design to create a unified UX vision for the company, implement the guidelines, tools and processes to support UX, and drive successful execution of UX across the product portfolio.

 

The ideal candidate will be both an analytical and creative thinker who is able to grasp user needs and solve problems.

Responsibilities

  • Create and implement the guidelines, tools and processes required to establish and scale great UX within the product organization and promote UX culture across the organization.
  • Understand and engage with customers and stakeholders on comprehensive set of topics, including strategy, roadmaps, and user journey performance.
  • Collaborate with a team comprised of product managers, engineers, designers, and marketing to envision and iterate a highly desirable, technically feasible and economically viable UX vision.
  • Collaborate with product and design teams to co-concept design solutions that meet business goals and delight our users.
  • Partner with Product teams to integrate and prioritize UX requirements into product roadmaps.
  • Setup customer research and user testing (e.g., customer and staff panels, personas, analytics).
  • Participate in key sprints and product reviews in partnership with the Product Manager(s).
  • Develop guidelines or best practices for designing customer journeys (continuously updated playbook).
  • Keep abreast of competitor products and industry trends

Qualifications

  • 10+ years of applied UX/UI design experience and 8+ years of design leadership.
  • Experience developing and leading a UX design and research function.  Experience with organizational thought leadership and promotion of UX culture a plus.
  • Experience in design-thinking or other structured innovation methodologies, with a proven ability to set up the right systems, tools, processes and guidelines to scale a superior UX design across a large engineering team and product set.
  • Strong user experience (UX/CX) and design sense, with a record of building great products, with a strong online portfolio detailing UX thought process and prototypes
  • Ability to think like a customer and see our experiences through a user-centric view.
  • Detail-oriented, self-starter who is comfortable with starting and evolving process and is comfortable working through process ambiguity
  • Well-developed strategic-thinking skills, with the ability to excite and lead others in a highly collaborative environment.
  • Ability to clearly articulate design decisions visually, verbally, and in writing to other members of the product team and stakeholders
  • Sense of urgency with disposition to execute and a demonstrated career of successful program implementations.
  • Hands-on capabilities, and proven experience in gathering and transforming user experiences.
  • Understanding of customer transactions and communication, marketing, operational work flows, as well as development methodology for a complex multi-business products.  Understanding of the aviation and/or hospitality industries a plus.
  • Top notch written, visual and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle and handling sensitive customer escalations.
  • Proficient in prototyping software (Sketch, UXPin, Balsamiq, etc.)
  • Knowledge of HTML/CSS; JavaScript is a plus
  • College degree in visual communication, design or relevant field

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.