Customer Experience Enablement Manager

Contentful

Denver, CO, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/15/2021
  • Website: contentful.com
  • Company Address: Ritterstr. 12-14, Berlin, DE, 10969

About Contentful

Contentful is the pioneer and market leader in headless content management. We offer a next-generation content platform that 28% of the Fortune 500 and thousands of leading global brands trust to be the content layer of their tech stack and use to deliver digital experiences at scale.

Job Description

The Customer Experience (CXM) Enablement Manager will be in a key role within the Global Go To Market (GTM) Enablement organization at Contentful. The mission of the team is to increase impact through best-in-class enablement programs centered around role-based knowledge, skill development and strong leadership coaching. This role will center on the Customer Experience segment of the business, that specifically includes teams who manage all post-sales activity. This includes those who work with new and existing business and enterprise customers to drive adoption as well as act as the voice of their customer internally at Contentful.

This person will help drive our strategy to execution and help CX realize its aggressive goals. You will bring unique perspectives, team spirit and amazing execution prowess to help roll-out the overall CS GTM strategy to the CSM team and ensure their success in the way they understand, prioritize and engage with customers. The ideal candidate is a high energy, driven individual with enablement experience and appreciates working in a fast-paced dynamic environment.

What to expect?

    Identify the knowledge and skills required for successful outcomes of all CXM roles
    Work with the CX and GTM enablement leaders to establish role-based curriculums and programs that drive the knowledge and skill development
    Align and execute programs that build foundational capability for role-based knowledge and skills
    Create the tools and programs that support the knowledge , skill development and leader coaching
    Build relationships with key business stakeholders and understanding of the ongoing needs
    Establish ongoing cross functional collaboration with the broader enablement team, marketing and product organizations
    Drive consistency and efficiency to deliver training and tools across all CXM teams

What you need to be successful?

    5+ years or experience as part of OR supporting a Customer Success organization
    Proven track record of being highly motivated and self-directed
    Demonstrated ability to establish and manage project priorities and timelines to achieve results
    Excellent verbal and written communication skills - attention to detail is key
    Proven track record of working in a dynamic shifting environment
    Strong facilitation and presentation skills
    BS required
    Preferably 2+ years in an enablement or training function

What’s in it for you?

    Join an ambitious tech company reshaping the way people build digital products
    Health, vision and dental insurance
    Generous time-off policy that rivals the best companies in tech
    We set you up for success, equipping you with the latest and greatest hardware
    Use your personal education budget to improve your skills and grow in your career, with extra days off
    Plus, Contentful socks! Oh yeah!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.