Job Description
Labster is a fast-moving award-winning company that focuses on revolutionizing the way science is taught to students all over the world.
We develop fully interactive advanced lab simulations and combine these with gamification elements such as an immersive 3D universe, storytelling and a scoring system to stimulate curiosity and highlight the connection between science and the real world.
We're currently experiencing massive growth and we're excited to see the team expanding. To accommodate such growth, Labster is looking for a strong Senior Contracts and Collections Analyst to join the Finance team in either Boston, MA or Copenhagen, DK. The role will be an essential part of our admin backbone.
Key Responsibilities:
Contracts Management
Review and approve all closed won SalesForce opportunities to ensure adherence to revenue recognition guidelines and compliance with credit policies
Create transactions in SaaSOptics and invoice customers in a timely manner within specified internal SLA targets
Run and measure weekly opportunity approval and customer invoicing KPI’s
Collections
Collaborate with internal teams in sales, finance and circle leads to escalate issues
Resolve customer queries in a timely manner
Meet ambitious collection targets
Run and measure weekly collections KPI’s
Collaborate with accounting on sales tax/VAT escalations
Handles problem collection accounts
Additional responsibilities
Manage finance inbox, coordinate customer requests (eg. Certificate of insurance requests, tax certificates, certificates of good standing etc.)
Develop, implement and maintain systems, procedures and policies to enhance the contracts, credit and collections process
Lead and manage continuous process improvement projects
Required Skills/Qualifications:
Minimum of 4 years related experience in a collections role
Experience in a SaaS environment a plus
Strong analytical, problem solving, and critical thinking skills
Netsuite experience a plus
SaaSOptics experience a plus
Intermediate/Advanced Excel/Google sheets skills
Strong attention to detail
Excellent communication skills
