Senior Account Manager

GumGum

Santa Monica, CA, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 01/13/2021
  • Website: gumgum.com
  • Company Address: 1314 7th St. Floor 5, Santa Monica, CA, 90401

About GumGum

GumGum is an artificial intelligence company with deep expertise in computer vision and natural language processing. Its mission is to solve hard problems across media by teaching machines to see and understand the world. Since 2008, the company has applied its patented capabilities to serving media-related industries, including advertising and professional sports.

Job Description

Our Account Managers are the liaison between the client, the seller and the relevant company departments. Account Managers look after client satisfaction by ensuring successfully executed campaigns. This leads to strong customer loyalty and retention.

The Senior Account Manager is a leader in our Account Management team and is a critical role in working directly with our advertising agency partners to execute campaigns to meet client targets.  The role supports our senior sales team to ensure that all aspects of campaigns are performing above client expectations while updating, educating and building relationships with advertising users. 

The Senior Account Manager facilitates the management of all aspects of the campaign internally working with our design teams, the advertising operations team and our sellers while providing GumGum clients with an industry leading end-to-end experience. The role is also responsible for training and mentoring more junior team members in industry best practices and company processes.

Responsibilities

  • Support new business development
    • Utilize GumGum’s internal inventory management system to build media proposals for prospective clients
    • Work with and support sales team in building campaign proposal – including excel spreadsheets, PPT, word documents, emails, etc
    • Support Sales in managing and executing strategic sales opportunities 
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  • Coordinate internal teams and execute on sold campaigns
    • Work with sellers to plan, manage, implement and execute sold advertising campaigns
    • Work in tandem with clients and internal teams to traffic assets/creative/tags for campaign set up
    • Review campaign performance daily to ensure performance is trending to achieve KPIs. Meet with Ad Ops to suggest campaign optimizations
    • Present campaign performance and updates to client or sales team and communicate optimizations to achieve goals
    • Discover new opportunities for growth among existing campaigns
    • Assemble campaign wrap decks and final reports to highlight performance and learning

Minimum Qualifications

  • BA/BS degree in Business (Advertising/Marketing) or similar experience
  • 3+ years of experience in the digital media field, preferably in online verticals - Account Management, Media Planning,  Customer Service
  • Extreme attention to detail
  • Excellent written and verbal communication skills
  • Intermediate PowerPoint, Excel and Word skills
  • Familiarity with Atlas, Doubleclick, Comscore, Sizmek, MOAT, Integral Ad Science, Millward Brown, Salesforce, Nielsen, DoubleVerify and JIRA
  • Proficient with online advertising terms, concepts, and revenue model
  • Able to manage a variety of client needs while delivering on GumGum’s reputation for excellent customer service 
  • Diplomatically manage various stakeholders both internally and externally while delivering on client expectations
  • Ability to balance competing demands in a high pressure environment to deliver on deadlines
  • Highly self-motivated team player, is able to coach and train other team members in processes
  • Can receive feedback without being defensive and always seeks to learn more
  • Self organized and proactive. Uses Initiative to go above and beyond and deliver on client needs

Benefits & Perks

  • Competitive health, vision and dental benefits
  • Healthcare and dependent care FSA
  • Stock incentive program 
  • Paid parental leave
  • Discounted Pet Health Program
  • Flexible time off and work schedule
  • Commuter perks
  • Stocked kitchen 
  • Dog-friendly HQ office - we love our fur babies!
  • Incredible work/life balance with a collaborative and friendly work space
  • GumGum Gives Back volunteering opportunities

Career & Development Focus 

  • Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events
  • Opportunities to pursue business related side projects and yearly Hackathon
  • Highly encouraged to contribute to open source software, including our own open source software
  • Environment of learning from peers, including meetups, presentations and blog posts
  • Opportunity to work with cutting edge technology
  • Life Skills sessions - geared towards the whole life/ health / person
  • Leadership Bites Dinner Series - connecting current and future GumGum leaders over great food and meaningful conversation
  • Women of GumGum - a community of women across our global organization aimed at empowering one another

*Please note that we are not currently accepting candidates from recruiting agencies or 3rd parties.*

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.