Client Services Co-op

Cogito

Boston, MA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 11/17/2020
  • Website: cogitocorp.com
  • Company Address: 7 Water Street Suite 400, Boston, MA, 02129

About Cogito

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience.

Job Description

The candidate must possess a strong desire to support the team by taking ownership of problems and providing top notch customer service and drive issues to resolution through in-depth troubleshooting and technical diagnostics. The candidate must be passionate about continuous improvement, demonstrate consistent follow-up, and never stop delivering value to Cogito’s customers.
 
Those who thrive in this role are entrepreneurial, hands-on, and obsessed with customers. This role reports to the Client Support Directors and will work closely with other team members to bring the overall Customer Support vision to life at Cogito!

What You'll Do:

    • Help troubleshoot and navigate through processes regarding project management, technical solutions, enablement, customer support and operations
    • Perform data analysis through Excel and Tableau
    • Create value add process evaluation diagrams and assessments
    • Evaluate and document key processes for improvement

Requirements:

    • Pursuing or recently completed a Bachelor's degree
    • Experience providing above average customer service in both verbal and
    • written environments
    • A passion for customer service and above average composure and tact
    • Capacity to work independently with minimum supervision within a remote office and coordinate work within the team
    • Experience doing data analysis with Excel and creating management level reports
    • Proficiency in Google and Apple suite of applications
    • Proficiency in Microsoft Word and Excel
    • Professional, “get it done” attitude and work ethic
    • Conscientious, quick learner, adaptable, and strong team player

Skills:

    • Ability to multitask and work in a fast paced start-up culture
    • Experience working in a Client Services environment
    • Excellent communication and documentation skills
    • Excellent problem solving skills
    • Demonstrated ability to work independently and adapt your style to rapid organizational and platform change
Benefits
- Your choice of comprehensive benefits for you and your family’s health, dental, vision, disability, and life insurance
- Frequent catered lunch and live product demos
- 401(k) retirement plan options
- Ongoing professional development and cross-training
- 20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriot’s Day is a holiday)
- 2 "Be Gentle" personal days
- Company paid parental leave upon hire
- Competitive pay, stock options, and annual bonus eligibility
- Stock options via equity grants 
- Eligibility for annual bonus for all non commissioned employees 
- Casual and inclusive office atmosphere
- Office Optional policy where Cogician’s choose where they work either primarily remote, primarily in office or hybrid 
- Ability to support Cogician’s anywhere in the US through our Office Optional policy


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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.