IT Analyst - Operations & Security


Gurugram, IN
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 01/08/2021
  • Website:
  • Company Address:

About Netomi

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

Job Description

Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies. Our artificial intelligence platform gives customer service teams the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage. 
We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.
Job Description:
Netomi is seeking an IT Analyst responsible for implementing and maintaining IT Security & Operations programs. 
Primary areas of focus include IT infrastructure operations for computers and devices, systems development, Information Security, and application controls. Other activities include providing audit support, and managing on-going execution of key controls related to SOC 2, NIST, GDPR and HIPAA.


    • Manage deployment (OSX and Windows), installation, configuration and operation of laptop computers, peripheral equipment and software for distributed teams
    • Ensure all approved devices are accurately inventoried and correctly assigned to help with the asset management lifecycle
    • Handle user onboarding and offboarding requests across all geographies where Netomi operates
    • Install, operate, and maintain a variety of security solutions or systems to include intrusion detection, intrusion prevention, data loss prevention and SIEM
    • Perform risk analyses and security assessments, vulnerability assessments, identifying potential threats and recommends mitigation actions
    • Participate in Disaster Recovery and Business Continuity planning and testing
    • Assists with the establishment of corporate security policies and procedures to protect information assets against unauthorized access, modification and/or destruction
    • Track findings and remediation activity to completion
    • Participate in the ongoing development and maintenance of security awareness training


    • A Bachelor's degree from a recognized university in Computer Science, Information Technology, or another relevant field
    • A minimum of three years of experience in IT Operations and IT Security management
    • Knowledge of various tools used in managing Windows and Mac devices for distributed teams
    • Experience managing user onboarding and offboarding using tools such as GSuite and Okta.
    • Working knowledge of DLP, anti-virus and anti-malware solutions and concepts
    • Experience managing tools commonly used for intrusion detection, intrusion prevention,, penetration and vulnerability testing
    • Working knowledge of SOC 2, HIPAA and NIST CyberSecurity frameworks
    • Working knowledge of AWS cloud computing

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.