Buyer Experience Advocate

Opendoor

Phoenix, AZ, US
  • Job Type: Full-Time
  • Function: Buying/Merchandising
  • Post Date: 05/10/2021
  • Website: opendoor.com
  • Company Address: 405 Howard Street Suite 505, San Francisco, CA, 94105

About Opendoor

Opendoor’s mission is to empower everyone with the freedom to move. Since 2014, Opendoor has provided people across the US with a radically simple way to buy, sell or trade-in a home. Headquartered in San Francisco, Opendoor has just under 1,500 employees.

Job Description

Are you intrigued by the thought of disrupting a trillion dollar industry through technology? At Opendoor, we’re on a mission to make it simple to buy and sell homes. The traditional process is broken, with an average home taking over 90 days to sell and costing thousands of dollars. We empower everyone with the freedom to move by making buying and selling a home stress-free and instant. We’ve built an exceptional team, seen strong growth, served over 80,000 customers (with an annual run rate of $5 billion), and raised $1.3 billion in funding. With Covid-19, the world is changing, and real estate is no exception. The coming years present a tremendous opportunity for innovation as we explore new frontiers and scale nationwide.
 
About the Role:
 
As a member of our Buyer CX Team, you'll support buyers from the first moment they interact with us until they are ready to make a purchase with one of our Partner Agents. We've built a software platform to put information and resources at your fingertips, but you'll also need to rely on your wits to deliver an amazing customer experience.

As a Buyer Experience Advocate, you will:

    • Provide friendly and efficient service to Opendoor buyers and agents.
    • Be a first point of contact to handle and resolve customer complaints.
    • Respond professionally to inbound phone calls, including urgent situations.
    • Identify and escalate issues appropriately.
    • Compose thoughtful, friendly, and accurate messages or customize prepared responses to customer emails.
    • Research information and troubleshoot problems using available resources.
    • Arbitrate in situations between buyers and agents.
    • Monitor and control numerous concurrent tasks in tandem.
    • Proactively and independently engage customers to meet targets and goals.
    • Help us develop a better buyer experience support platform. Your feedback will be directly incorporated into the product roadmap.

We are looking for teammates who:

    • Hold an active real estate license or are working towards a real estate license in Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, North Carolina or Texas.
    • Have 2-3 years in real estate or customer service experience in hospitality, call center, IT Support, etc.
    • Excel at taking the initiative to solve problems and answer questions.
    • Love to guide and nurture people through a difficult and complicated process.
    • Enjoy speaking with customers and nurturing a relationship with them
    • Can think systematically about new ways to deliver the best possible customer experience.
    • Are available to work 40 hours per week on a rotating shift schedule (including evenings, weekends and holidays).

Bonus if you:

    • are Bilingual in Spanish
    • have Sales experience

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.