Job Description
Lead client post-sales engagements, and take responsibility for successful delivery
Constant communications with customers and local partners to maintain a high level of satisfaction from all stakeholders
Identify key stakeholders and develop strong working relationships with customer and internal team members
Interface with a cross-functional team from Product, Engineering, and other groups across different geographies (US, India)
Maintain project documentation including project plans, budget, risk assessments, design documents, test plans, etc.
Develop and execute project communication cadence including regular status updates to customer stakeholders and AutoGrid management.
Ensure clean post-sale handoff from contracting to delivery mode.
Ensure clean post-delivery handoff from Delivery to Customer Success.
Assist functional leads to interpret customer requirements and drive mapping to AutoGrid features. Develop project scope and charter.
Technical Solution Design
Participate in technical solution design
Interface with project partners
Implementation and QA (Quality Assurance)
Act as a the single point of contact for all coordination between local deployment partner the AutoGrid team during delivery
Develop scenarios for customer acceptance
Conduct customer training and perform user acceptance
Support customer's QA processes
Required skills:
Bachelors degree required
5+ year of experience with enterprise software in a pre-sales or post-sales role
3+ years of SaaS delivery experience
2+ experience in the power sector (utility, renewable developer or other energy company)
Expert proficiency with project management methodologies and software tools
Familiar with M2M communications protocols, and SCADA systems
Ability to dive into software systems for debugging purposes and run tests
Driven to exceed client expectations and deliver on commitments
Ability to work in a diverse multi-cultural and interdisciplinary environment
Nice to have:
Higher education (MS, MBA, PhD)
Understanding of demand side management including demand response and distributed energy resources
Familiarity with scripting in a Linux environment
Experience with Agile/SCRUM methodologies for product development
Experience in a early stage company
Working familiarity of typical utility IT stack
