Customer Onboarding Manager


Cleveland, OH, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/06/2021
  • Website:
  • Company Address: 999 Baker Way Suite 500, San Mateo, CA, 94404

About BrightEdge

BrightEdge is the essential content marketing platform for modern business. It transforms online content into tangible business results such as traffic, revenue and engagement.

Job Description

At BrightEdge, we connect people to meaningful experiences. Our mission is to inspire and deliver the best performance for our customers by becoming an integral part of the digital experience. BrightEdge has the largest customer team in our industry, and our goal is to provide our customers with a best-in-class experience that is always delightful.

About the Role:

As a Client Onboarding Manager, you represent the face of the company to our new customers. A great Client Onboarding Manager has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.

What You Will Do:

        Deliver onboarding trainings and materials
        Ensure platform adoption
        Ensure timely scheduling and delivery of onboarding sessions
        Ensure successful transitions to the Customer Success Manager team after onboarding

What it Takes to be Successful:

        Bachelor's degree required
        Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
        Strong articulation and presentation skills
        Ability to follow process consistently in a high call volume environment
        Willingness to learn and use coaching feedback to improve
        1+ years’ experience working in a Marketing Technology environment a plus
        Passionate about working with customers and delivering a great customer experience

Benefits & Perks:

        Competitive salary with stock options
        Medical PPO or HMO, Dental, and Vision Insurance
        401K and Financial Planning
        Team networking and social events
        Friday Lunches
        Stocked Kitchens

About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.  

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.