Senior Product Manager - RPA

Uniphore

Bangalore, IN
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 06/08/2021
  • Website: www.uniphore.com
  • Company Address: 1001 Page Mill Road Building 4, Suite 100-B, Palo Alto, CA 94304

About Uniphore

Uniphore redefines the customer service experience of the future through AI-enabled Conversational Service Automation.

Job Description

As Associate Director Product Management you are responsible for Product Management of a specific Product or Product Line family. You will work on developing the product vision, strategy, roadmap and P&L for a key product. You will be able to balance business needs, delivery costs with technical constraints and love bringing new products to market and to our customers.

Product Management within Uniphore is responsible for driving the product strategy that drives the growth at Uniphore.  You must be willing to defend that strategy against random changes, fads and single customer escalations. You will look at the “Big Picture”, looking at the competitive landscape, the customer base and market opportunities focusing on business results (revenue, margin, delivery cost) over feature deliverables.


Product Management at Uniphore drive the entire product lifecycle from defining the target through to checking whether business forecasts match the real world performance.

 
Responsibilities

Responsible for the P&L of   the product / product line

Collaborate with business leadership team in defining clear product strategy within the relevant market or geography.
Evaluate business opportunities & impact and build business cases for new products and features      including evaluation of whether we should build, buy or partner
Identify market requirements, create preliminary design concepts and drive the implementation of the product roadmap
Define creative, high quality, simple product roadmaps, user stories and UX that can be used to create      product specifications and architecture
Prioritize business requirements, and translate them to product functional & technical      requirements
Perform Product feature gap analysis, Competition & SWOT Analysis, Requirements Analysis, Customer      Feedback Surveys, Own Product Literature, Demonstrate Products to Customers/Partners
Interface with cross-functional      teams - Product Engineering, UI, Core-Technology, Pre-Sales, Marketing,      Business Development – to build and deliver your roadmap
Develop pricing models
Collaborate with Marketing to develop go to market strategy, positioning, collaterals, pricing, and launch plans; accountable for coordinated execution across product, sales, marketing and other customer facing teams.
Own the end to end product management cycle from Concept to Market Introduction, and lifecycle      management
Manage  and build relationships with partners to deliver a  market leading product portfolio
Develop appropriate metrics and tracking of product initiatives and ensure reporting to stakeholders
Evangelize product for sales, customers, and media.
 
Required Skills / Experience

Bachelor’s/Master’s Degree in Computer Science/IT Engineering or related fields

8+ years of experience in delivering SaaS based / web based products with 5+ years of Product Management experience
Experience in Speech Analytics, Virtual Voice Assistant products would be a plus
Excellent written & oral communication
Experience in working in Agile methodologies
Proven analytical thinking, big picture & business thinking, leadership, problem solving, project      management skills, attention to detail, and exceptional organizational      skills
Domain knowledge in building & launching solutions for contact centers, Conversational      Assistants, or Conversational AI
Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail
Demonstrated ability to engage and influence senior level executives
Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.