Online Mental Health Coach - Nationwide


  • Job Type: Full-Time
  • Function: Professional Svcs
  • Post Date: 05/31/2021
  • Website:
  • Company Address: 116 New Montgomery Street, Suite 500, San Francisco, CA, 94103

About Ginger

Ginger is reinventing mental healthcare by coupling data science and virtual delivery to provide immediate, personal support for anyone. Care from our on-demand mental health system is delivered through the Ginger app, available on iOS and Android, where members can conveniently connect with Ginger’s team of behavioral health coaches - 24/7, 365 days a year. For those in need of additional support, a therapist or psychiatrist can be added to their care team. Over half a million people have access to Ginger through leading employers, health plans, and other partners. The World Economic Forum has identified Ginger’s AI technology as a Technology Pioneer, and the company was recognized as one of the top 10 Most Innovative Companies in Healthcare by Fast Company.

Job Description

As a Ginger Coach, you play an instrumental role in making the Ginger mission a reality! You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Coaches have regular touchpoints w/ their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.

Coaches are an integral part of each member’s multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.

Ginger coaching is delivered entirely through text-based-chat within the Ginger app. This means as a Ginger coach you’ll be providing services through the use of a computer and with a strong ability to translate your skillset into writing. In addition to coaching our members, you’ll also take advantage of weekly team meetings and process groups, as well as 1:1 supervision. As an integral part of Ginger, you’ll be invited to participate in a bi-annual company event to foster growth, enhance your skills and work side by side with your colleagues to fulfill the mission of our company.

Ginger coaches are ready to be part of a community working collaboratively to bring greater mental health access to the world.


PLEASE NOTE: We are unable to hire licensed clinicians for this role or individuals 6 months from receiving licensure. We are not currently accepting candidates residing outside of the US.


  • A minimum of two years of relevant experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor.
  • MA degree in psychology-related field OR coaching certification from an accredited training program (as approved by the NBC-HWC)
  • Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
  • Fluency in Google Suite

Preferred but not required:

  • Bilingual
  • Experience with triage and working within a team-based care model
  • Have worked with a text-based platform providing care in the past

As a Ginger Coach, You–

  • Excel at empathetic listening, building strong rapport through text-based chat, and providing compassionate support throughout the process of personal growth
  • Have excellent communication, writing and typing skills (spelling, grammar, syntax)
  • Have the ability to create a sense of warmth, openness, and calmness through text-based chat
  • Have the ability to relate to others and connect quickly
  • Work well within a team
  • Are open to receiving and providing constructive feedback
  • Are adaptable and comfortable with novel situations and change
  • Are a strong critical and creative thinker
  • Are comfortable and have demonstrated experience with using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
  • Are able to provide coaching support around a variety of topics such as depression, anxiety, stress management, relationships, communication, and career
  • Are a culturally responsive provider, open to and capable of working with diverse populations
  • Are able to remain calm under pressure and multi-task when necessary
  • Are resilient 

We are currently considering applicants for the following shifts: 

Group A: 

  • Monday through Friday, 6am - 3pm PST (9am-6pm EST)
  • 1:1 Supervision meetings are 30 minutes and occur during your shift.

Group B:

  • Fridays: 2pm - 11pm PST (5pm-2am EST)
  • Saturdays: 2pm - 11pm PST (5pm-2am EST)
  • Sundays: 2pm - 11pm PST (5pm-2am EST)
  • Mondays: 2pm - 11pm PST (5pm-2am EST)
  • Tuesdays: 1pm Coach Team Meeting; 2pm - 11pm PST (4pm-2am EST)
  • ** 1:1 Supervision meetings are 30 minutes and occur during your shift. 

Group C:

  • Wednesdays: 1pm Coach Team Meeting; 2pm - 11pm PST (4pm-2am EST)
  • Thursdays: 2pm - 11pm PST (5pm-2am EST)
  • Saturdays: 6am - 3pm PST (9am-6pm EST)
  • Sundays: 6am - 3pm PST (9am-6pm EST)
  • ** 1:1 Supervision meetings are 30 minutes and occur during your shift.

Group D:

  • Saturdays: 10pm - 7am PST (1 am-10am EST)
  • Sundays: 10pm - 7am PST (1 am-10am EST)
  • Mondays: 10pm - 7am PST (1 am-10am EST)
  • Tuesday Process Group, once a month: 7 am PST (10 am EST)
  • ** 1:1 Supervision meetings are 30 minutes and timing is flexible.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.