Operations Manager - Nationwide


Los Angeles, CA, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 02/25/2021
  • Website: www.takewheels.com/
  • Company Address: San Diego, Los Angeles, CA

About Wheels

Wheels is a last-mile, shared electric mobility platform changing the current landscape in dockless mobility. With innovative products focused on sleek design and safety, Wheels provides a low-cost, fun, and comfortable way to get around cities through the connection of a smartphone. Wheels is headquartered in West Hollywood, California, with plans to expand quickly across the world. Wheels was founded by brothers Joshua Viner and Jonathan Viner. Prior to Wheels Joshua and Jonathan founded the popular dog walking app Wag with the mission of creating the safest and most trusted platform to get your dog walked. They scaled to over 100 cities, raising almost $400 million in funding for Wag. Wheels also added former Bird, Uber and Lyft executives to it’s management team. The newest members include Ben Shaken who joined as Chief Product Officer from Lyft where he was Director of Product. Marco McCottry joined as Chief Operating Officer. Previously, McCottry served as an executive at Uber where he ran the Midwest business, and most recently led North American Operations for Bird.

Job Description

Ride in style with Wheels, a last-mile, shared electric vehicle platform, that is changing the current landscape in dockless mobility. Our innovative products are a low-cost, fun, and  comfortable way to see your city and get you where you need to go safely. Connect with our app through a smartphone and don't forget to tag us on instagram @takewheels. 

While we're headquartered in West Hollywood, California, we're quickly expanding across the world and coming to a city near you. We hope you're ready for the ride of your life. 

We are looking for an Operations Manager for new cities across the US with a passion for transportation, a knack for problem-solving, and the ability to thrive in ambiguity. You will run critical business processes and execute cutting-edge projects in your market. You will be an integral part of building new processes through data-driven decisions and analytical problem-solving.

Get to know us better by checking out these articles:

Wheels Raises 50 Million for Pedal-less E-bike Share

Wag Founders Roll Out Wheels E-Bike Sharing Company With $37M, Bird And Lyft Execs

Wag Founders Bring Popular E-Bike Company Wheels to Los Angeles

What you'll do

  • Under the supervision of your market General Manager, actively manage the performance of your market.

  • Manage 3-4 full time supervisors

  • Oversee a staff of up to 50 including hiring, scheduling, attendance and termination.

  • Configure back-end systems to optimize market dynamics.

  • Create detailed operational plans for supervisors to execute, and follow up on the results.

  • Identify opportunities for improvement, scope out projects, and lead the implementation.

  • Track and analyze critical business metrics with a bias towards action.

  • Build and manage new business lines, both B2C and B2B. 

  • Provide detailed updates on market performance, along with recommendations to continue improving market metrics. 

  • Use data to optimize processes, solve problems, and track results.

  • Collaborate with cross-functional stakeholders including engineering, business intelligence, supply chain, hardware, recruiting, and government relations.

  • Represent the Company. You may be asked to meet with members of the community or interact with customers as a representative of Wheels.

  • Be a culture carrier. Create a fun, inclusive, and safe workplace.

What you'll need:

  • 3-5 years experience in operations management or a related field

  • People management experience of at least 2 direct reports.

  • Owner’s mentality - the mindset that this is your market, and you must do what it takes to get the job done. 

  • Experience doing hands on data analysis such as efficiency analysis, financial analysis, root cause analysis and statistical analysis. 

  • Strong prior experience using either Google Sheets or Microsoft Excel including; pivot tables, vlookup, dashboards, charts, and medium to advanced formulas.

  • Knowledge of SQL and/or other data analytical tools is a plus.

  • Strong analytical, critical thinking and problem-solving abilities.

  • Confidence to present in front of a group and establish yourself as a subject matter expert

  • Curiosity - endless desire to learn and ask thoughtful questionsAttention to detail and a passion for process improvement.

  • Ability to balance multiple priorities, and proactively communicate when help is needed.

  • Proven experience solving complex problems, exercising good judgment, and navigating ambiguous environments.

  • Excellent communication skills - both written and oral.

  • Comfort learning and adapting to new concepts, tools, and processes. 

  • A professionally proven “Get-it-done” attitude with an ability to work outside traditional business hours when needed.

DISCLAIMER: This is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position. However, the employee will be held responsible for all duties assigned.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.