Ride in style with Wheels, a last-mile, shared electric vehicle platform, that is changing the current landscape in dockless mobility. Our innovative products are a low-cost, fun, and  comfortable way to see your city and get you where you need to go safely. Connect with our app through a smartphone and don't forget to tag us on instagram @takewheels. 

While we're headquartered in West Hollywood, California, we're quickly expanding across the world and coming to a city near you. We hope you're ready for the ride of your life. 

We are looking for an Operations Manager for new cities across the US with a passion for transportation, a knack for problem-solving, and the ability to thrive in ambiguity. You will run critical business processes and execute cutting-edge projects in your market. You will be an integral part of building new processes through data-driven decisions and analytical problem-solving.

Get to know us better by checking out these articles:

Wheels Raises 50 Million for Pedal-less E-bike Share

Wag Founders Roll Out Wheels E-Bike Sharing Company With $37M, Bird And Lyft Execs

Wag Founders Bring Popular E-Bike Company Wheels to Los Angeles

What you'll do

• Under the supervision of your market General Manager, actively manage the performance of your market.

• Manage 3-4 full time supervisors

• Oversee a staff of up to 50 including hiring, scheduling, attendance and termination.

• Configure back-end systems to optimize market dynamics.

• Create detailed operational plans for supervisors to execute, and follow up on the results.

• Identify opportunities for improvement, scope out projects, and lead the implementation.

• Track and analyze critical business metrics with a bias towards action.

• Build and manage new business lines, both B2C and B2B. 

• Provide detailed updates on market performance, along with recommendations to continue improving market metrics. 

• Use data to optimize processes, solve problems, and track results.

• Collaborate with cross-functional stakeholders including engineering, business intelligence, supply chain, hardware, recruiting, and government relations.

• Represent the Company. You may be asked to meet with members of the community or interact with customers as a representative of Wheels.

• Be a culture carrier. Create a fun, inclusive, and safe workplace.

What you'll need:

• 3-5 years experience in operations management or a related field

• People management experience of at least 2 direct reports.

• Owner’s mentality - the mindset that this is your market, and you must do what it takes to get the job done. 

• Experience doing hands on data analysis such as efficiency analysis, financial analysis, root cause analysis and statistical analysis. 

• Strong prior experience using either Google Sheets or Microsoft Excel including; pivot tables, vlookup, dashboards, charts, and medium to advanced formulas.

• Knowledge of SQL and/or other data analytical tools is a plus.

• Strong analytical, critical thinking and problem-solving abilities.

• Confidence to present in front of a group and establish yourself as a subject matter expert

• Curiosity - endless desire to learn and ask thoughtful questionsAttention to detail and a passion for process improvement.

• Ability to balance multiple priorities, and proactively communicate when help is needed.

• Proven experience solving complex problems, exercising good judgment, and navigating ambiguous environments.

• Excellent communication skills - both written and oral.

• Comfort learning and adapting to new concepts, tools, and processes. 

• A professionally proven “Get-it-done” attitude with an ability to work outside traditional business hours when needed.

DISCLAIMER: This is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position. However, the employee will be held responsible for all duties assigned.