User Experience Researcher, EMEA


London, GB / England, GB
  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Post Date: 01/16/2021
  • Website:
  • Company Address: 1054 S. De Anza, Suite 103, San Jose, CA, 95129

About UserZoom

Userzoom is an international, highly experienced user experience research firm specializing in remote testing.

Job Description

Are you looking for the opportunity to work for an international and innovative company with an exciting future and fast growth objectives?

UserZoom helps businesses optimize the User Experience of Web-based products and Mobile Apps. The benefits of good UX Design and Usability are many and the ROI is high. However, designing excellent customer experiences is not an easy task and user testing has become a critical aspect of User Centered-Design and Software Development. That’s why we’ve developed a feature-rich, cost-effective SaaS (Software as a Service) solution for online UX research and testing. It’s used by highly demanding UX Professionals around the world.



As a member of the UserZoom Professional Services Research Team, you will be working with high profile clients across the world to deliver actionable insights.

You will be responsible for running remote qualitative and quantitative research studies, analysing results, and presenting findings. The right candidate will be comfortable working in a fast-paced consulting environment and managing multiple projects.


  • Responsible for delivery of research based actionable insights
  • Conduct remote qualitative and quantitative user research studies (Surveys, Click Test, Benchmarks, Usability Testing, etc.)
  • Establish and manage customer expectations & relationships
  • Working collaboratively and independently with minimal supevision


Qualifications, Skills & Experience

BA/BS or MA/MS in Human-Computer Interaction, Computer Science, Psychology, or related field

Ideally another European language (Spanish, German, French) but not a must.

2 to 4 year of experience conducting user research and usability testing

Knowledge of statistical analysis and experience running statistical tests including t-tests and Chi-squared tests

Experience working with remote user testing tools like User Zoom

Must have strong oral and written communication skills in English, Spanish, and/or German

Proven experience with qualitative and quantitative user research activities like:

  • Qualitative user research & usability testing - discovering issues and user needs through regular qualitative learning, using a wide range of research methods including moderated and unmoderated testing for software applications, web applications, web sites, responsive sites & native mobile apps
  • Quantitative behavioural analysis - feeding data & analytics into the qualitative process to drive further understanding of users actions
  • Formative and summative user research activities - including exploratory methods, interviews, ethnographic studies, mental modelling, card sorting etc.


25 days holiday plus bank holidays

Stock Options

Private healthcare

Birthday off

Flexible hours

Pension contributions

Annual Christmas and Summer parties

Global Sales Kick Off

At UserZoom, we believe real success starts with hiring the very best people, empowering those people to get the job done, and making sure our people have a lot of fun along the way. Our team and company are experiencing massive growth. If you’re looking for a place to learn & grow with exceptionally talented colleagues, UserZoom might be the place for you!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.