Support Engineer

Mux

London, GB / San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/19/2021
  • Website: mux.com
  • Company Address:

About Mux

Mux is an API-first video platform designed by experts to make world-class video streaming and analytics possible for every development team. Self-optimizing videos take the guesswork out of encodings, delivery, and renditions. Mux makes your video look beautiful on every device, every time.

Job Description

About the Role

As a Support Engineer, you'll help developers build amazing video products and experiences using Mux. Wherever developers are building and asking questions, you're there to offer a helping hand.

What You'll Do
  • Become a trusted voice in the world of video by helping developers build better video (using Mux along the way).
  • Support developers using Mux through both one-on-one and public channels.
  • Translate developer questions into improvements to our documentation, guides, examples, and even API design.
  • Speak and write for a developer audience, submit talks, write blog posts, and represent Mux at conferences.
  • Contribute code to a rich ecosystem of plugins, SDKs, and open-source projects built around or on top of Mux.

Who You Are

  • You have 2+ years of experience in an engineering or technical support role. 
  • You like helping people!
  • You feel comfortable writing in at least one programming language and are interested in working with more.
  • You're interested in writing for a developer audience.
  • Bonus: You're interested in helping build and maintain communities.

Benefits

You'll be joining an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, and Brightcove. We have a supportive culture that cares about both excellent work and work-life balance.

US:

We're working in a beautiful office space located above historic Orpheum Theatre, just steps from Civic Center BART station, with catered lunches and a kitchen that's fully stocked with drinks, snacks, and good coffee.

  • Flexible PTO 
  • Healthy work-life balance encouraged
  • Competitive health, dental, and vision insurance (99% employee and 50% dependent premium coverage)
  • Employee Assistance Program (EAP)
  • Short-term and long-term disability insurance
  • Group life insurance
  • 401(k)
  • Paid parental leave
  • Investment in career growth and training
  • Thought leadership and peer recognition program
  • “Day of Learning” events
  • Reimbursements for headphones, cell phones, device upgrades, and SVOD services of Mux customers
  • Catered meals and snacks

UK:

We're working in the Moor Place WeWork office, conveniently located near Moorgate Station, with team pub lunch on Fridays and a barista and free beer on tap.

  • Competitive annual leave policy (25 days annual leave plus 8 paid holidays)
  • Healthy work-life balance encouraged
  • Private Medical Insurance, dental insurance, and a vision stipend program
  • Employee Assistance Program (EAP)
  • Short-term and long-term disability insurance
  • Group life assurance
  • Pension
  • Paid parental leave
  • Investment in career growth and training
  • Thought leadership and peer recognition program
  • “Day of Learning” events
  • Pub lunch Fridays

Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Location: London or San Francisco

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.