Customer Success Manager, Enterprise

Braze

London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/10/2021
  • Website: braze.com
  • Company Address: 318 W. 39th Street, New York, NY, 10018

About Braze

Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love.

Job Description

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists.

WHAT YOU'LL DO 

  • Dedicated contact for strategy, product training, and non-technical support questions.
  • Lead customers to personalize their marketing programs, targeted and effective, while simultaneously driving business outcomes for ROI.
  • Consult on large enterprise Braze implementations and marketing strategy.
  • Own customer relationships from implementation onboarding to ongoing product adoption across multiple departments, stakeholders, and business users.
  • Own empowering adoption of Braze and are seeing value from our product.
  • Analyze customer use-cases and recommend market/vertical best practices for optimize product usage and adoption and enhance client marketing programs.
  • Work with commercial account owners to ensure successful renewals and upsells.
  • Product expertise through delivery of training and planning workshops for clients.
  • Proactively analyze and provide strategic engagement with clients through ad-hoc communications, bi-weekly cadence, Quarterly Executive Business Reviews.
  • Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users.Solicit and synthesize customer product feedback to contribute to product development. 

WHO YOU ARE

  • 5 years+ experience managing complex enterprise accounts (ACV of $250K or more annually) across multiple senior client stakeholders at a SaaS company
  • Significant project management experience and/or formal certifications (PMP, Agile, etc).
  • You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems.
  • You’re known for being a “team player.” We just can’t emphasize this enough.
  • High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
  • You have strong technical domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Excellent medical and dental coverage for you and your dependents
  • Competitive pension and life insurance plans
  • Daily lunch allowance and fully stocked kitchen with snacks and beverages
  • Collaborative, transparent, collegial and fun-loving office culture
  • Flexible time off policy to balance your work and life in the way that suits you best

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.