Senior Communications Manager


San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 05/06/2021
  • Website:
  • Company Address: 939 Harrison St, San Francisco, CA, 94107

About Bugsnag

Bugsnag is “command center” for software stability - empowering software teams to make data-driven decisions on when to focus on building new features, or when to fix bugs.

Job Description

Bugsnag is the trusted software stability “command center” for over 5,000 engineering teams worldwide, including Airbnb, Slack, Pinterest, Lyft, Square, and Pandora. We process over one billion crash reports daily from 85,000 applications and empower our customers to make data-driven decisions on when to focus on building new features, or when to fix bugs. Founded in 2013, Bugsnag is backed by leading investors Matrix Partners, Benchmark Capital, and GV.

We are located in the Financial District in San Francisco (currently WFH) and are just steps away from the Montgomery BART station. The company has an open and super friendly culture where all ideas and points of view are welcome. We offer excellent benefits including a weekly allowance for lunch and coffee or tea (or your favorite afternoon snack), premium health care, commuter benefits, a 401K, and a cultural exchange program with our Bath office in the UK.

The Position

Bugsnag is growing! We’re looking for a Senior Communications Manager to join our team and play a critical role in driving awareness and adoption. This is the first-ever dedicated Communications role at Bugsnag giving you the opportunity to grow our press and analyst relations programs. It’s an ideal position for someone who is passionate about developing and amplifying a category creation story to developers and engineering leadership alike. If you enjoy being part of a high growth environment where you can make a difference, this role is for you!

The position reports to the Vice President of Marketing. We prefer candidates from the Bay Area or Pacific time zone but are also open to remote.

What you’ll do:

  • Build and amplify awareness among business and tech media, analyst firms, and prospective customers to reach Bugsnag’s growth goals
  • Showcase how Bugsnag has pioneered ‘Application Stability Management (ASM)’ and the value it brings to mid-market and enterprise application engineering organizations
  • Build credibility and trust in the brand and product while also increasing the perception of Bugsnag as the de-facto standard for ASM and related metrics
  • Push forth on creatively generating awareness and word of mouth in app developer and engineering leadership communities 
  • Turn data insights into engaging stories that advance the brand narrative
  • Identify publications, conferences, and content which can help move the needle on awareness
  • Execute on key product launches. Rally around newsworthy moments and build thought-provoking and nimble plans. Conceive and craft executive thought leadership opportunities
  • Identify and build relationships with key editors and influencers in the press, social media, developer communities, and analysts
  • Assume ownership of day-to-day PR agency management, media and analyst relations, create measurable PR and AR plans that support business goals
  • Build a Best Practices Guide for PR and AR that outlines engagement, best practices, guidance for customer wins, tiered approaches to announcements
  • Monitor and report on our share of voice across various sources
  • Develop a strategy to amplify our footprint in social channels

  Your background and profile likely include:

  • 7-10 years of PR and AR experience in a fast-paced environment. Open to a high-velocity SaaS or enterprise technology background
  • Proven record of taking new categories to the next level 
  • Developer and engineering leadership experience is preferred but not required
  • Strong cross-functional team player. You will work closely with Product Marketing, Content Marketing, Product Management, and Customer Success to build and deliver creative briefs, press releases, press and analyst decks, abstracts, outlines, and award submissions,  
  • Out-of-the-box storytelling skills that tie pain points to value, vision, and partnership potential
  • Ability to conjure up an image that delivers on strong perception and connects to the audience’s emotional and psychological sides
  • Enthusiastic problem solver who can improvise and think creatively
  • Excellent communicator who can clearly convey complex ideas and data in written, presentation, and verbal formats to executives, press, analysts, influencers, and team members
  • Openly seeks input and feedback and shares ideas and thoughts. Enjoys the hustle
  • Curious by nature and excited by emerging and existing relevant technologies. You are an avid learner
  • A mindset of improving what already works and recovering quickly from the small failures. Not afraid to experiment with unorthodox ideas to engage audiences
  • Ability to deal with ambiguity in a fast-paced startup environment with an openness to change course as needed
  • Energetic and empathetic manager with a sense of humor
  • Bachelor’s degree

Bugsnag cultural values - Is this you?

  • Embrace and drive change
  • Be bold, iterate towards the best
  • Default to transparency
  • Be respectful, inclusive, humble

Marketing team values - we’d love to hear from you if you see yourself as a fit!

  • Execution: Embrace the mindset of “un-100% perfection.”
  • Accountability: Own projects. Don’t let them languish or die. Drive to completion
  • Collaboration: Over-communicate. Ask questions for clarification. Help answer questions. Communicate missed deadlines. Talk to others. Talk in-person
  • Growth Mindset: Constantly learning, constantly improving

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.