Customer Support I - (Campaign Technician)

Community Brands

Illinois, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/05/2021
  • Website: communitybrands.com
  • Company Address: 9620 Executive Center Drive North Suite 200, St. Petersburg, FL, 33702

About Community Brands

Community Brands is the leading provider of cloud-based software to associations, nonprofits, K-12 schools and faith-based groups. Through innovation and technology, the company empowers more than 100,000 clients and partners to succeed faster, grow stronger and achieve social good. Organizations adopt Community Brands software to manage memberships, career centers, learning, accounting, mobile giving, peer-to-peer fundraising, donations, admissions, enrollments and events. Using these engagement platforms, customers of all sizes create meaningful and lasting experiences for their members, donors, volunteers and families.

Job Description

Westmont, IL

Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 1,500+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us!

GiveSmart by Community Brands is the leading provider of cloud-based mobile fundraising software to purpose-driven organizations. Our technology and service empower our partner organizations to increase revenue, improve efficiency, and engage donors. We offer a wealth of industry expertise that helps nonprofits administer giving programs that create an exciting and positive giving experience for their donors. As a team, we are proud to have an impact on a multitude of incredible causes via our platform and consulting, strengthening our partners’ ability to drive the revenue that continues their mission-critical operations.
 
A Day in the Life:
Provides live service to clients by operating the product platform during fundraising events or campaigns with the goal of maximizing fundraising value and administrative efficiency. Executes platform tasks in real time. Is available to the client during the assigned time for plan adjustments, critical platform operation, and general support or troubleshooting.
 
In this role you’ll:
  • Deliver outstanding service to our nonprofit clients and execute amazing fundraising virtual events and campaigns
  • Leverage operation of product platform to maximize fundraising value, administrative efficiency, and donor experience
  • Serve as primary on-call support contact for the client and is responsible for troubleshooting any technical issues that arise during assigned time
  • Complete training and review materials to maintain expert knowledge of the product platform
 
We’re looking for someone who brings:
  • 1-3 years related experience required, which includes customer service, technical support, non-profit sector, and/or event management
  • Previous experience providing service related to mobile fundraising technology preferred
  • High school diploma or equivalent required
  • Must have a flexible work schedule, including the availability to work evenings and weekends
 
Computer/Technical:
 
  • Demonstrated ability to use and learn basic office software applications and hardware devices
  • Proficiency in administrative operation of mobile fundraising platform preferred
  • Experience with live stream and video communication services such as Zoom, Facebook Live and YouTube preferred
  • Proficient in Office 365 – Microsoft Word, Excel, PowerPoint, Outlook
 
We’ll see it as a bonus if you also bring:
  • Excellent verbal and written communication, organization, and follow up skills
  • Demonstrated ability to provide outstanding customer service to clients and donors
  • Ability to maintaining a calm and positive attitude in any circumstance
  • Ability to think critically and use sound judgement under urgency and time-pressure
  • Knowledge of charity, non-profit sector, or event management preferred
 
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And, we look forward to you being part of our story!
  • Remote work environment. Must have access to reliable internet connection
  • Extending viewing of computer screens
  • Work schedule fluctuates with client demand. Majority of work completed during evening and weekend hours
  • This is a part-time, hourly role that will generally work no more than 28 hours/week
  • Must have open availability during our peak seasons: Spring (February-May) and Fall (September-November)
  • Occasional standing; occasional lifting moderate loads up to 25 lbs.; frequent bending
Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.