Japanese-speaking Customer Support Executive


Hong Kong
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/01/2021
  • Website: chrono24.com
  • Company Address: Haid-und-Neu-Str. 18, Karlsruhe, 76131

About Chrono24

Chrono24 is the leading global marketplace for luxury watches. Established in 2003, it has been reshaping the international market for high-quality timepieces ever since.

Job Description

What you can expect

  • You are an important part of our global, young customer relations team, based in Hong Kong.
  • For our Japanese users and dealers throughout the world, you provide first-level as well as transaction-related support.
  • You respond to incoming requests via a ticket system and on the phone.
  • You also support our users in transacting purchases via the Chrono24 Trusted Checkout Service, which we offer as an attractive payment option on our platform.
  • While doing so, you continuously strive to assure the smooth operation of the processes associated with this.
  • You are always thinking about how we can continue to improve Chrono24 and our customer service.
  • You will perform any additional Ad Hoc duties.

What sets you apart

  • Experience in having worked in customer service or a call center.
  • You like working with challenging customer situations.
  • Through your communication skills on the phone and by e-mail, you are able to win customers over.
  • As an intermediary between potentially conflicting parties, you are professional and impartial.
  • You enjoy contributing to the professional and collaborative development of a team with your talents.
  • You have a strong command of written and spoken Japanese and English. Having another native language is an advantage.
  • A proactive approach, the ability to work in a team, and a motivation to take action on your own initiative make you stand out.
  • You are proficient in the use of common Office solutions and are able to learn new systems quickly.
  • You have passion, creativity and curiosity to learn.
  • Having a thing for watches is not a must but definitely a plus.

What we offer

  • 5 Days Work
  • Ideal workplace for personal growth
  • Attractive remuneration package will be offered to the right candidate
  • We’re wired a bit differently, not just in reference to our cutting-edge technology. At Chrono24, we pursue ambitious goals in an intriguing environment. We love a dynamic corporate culture with flat hierarchies. We offer a start-up atmosphere with excellent development opportunities. Are you enthusiastic about tackling new challenges that suit your personality and abilities? Perfect! Because as Watch Sales Executive working full time in our office in Hong Kong, you’re able to actively shape our future success.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.