Customer Support Agent

Cargo.one

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/03/2021
  • Website: cargo.one
  • Company Address:

About Cargo.one

Developer of a cargo booking platform designed to digitize the air freight industry. The company's platform is used to search, compare and book air freight capacities across airlines and gives access to real-time prices and available capacities, enabling international freight forwarders and cargo carriers to get digital and data driven distribution channel, attracting new business at low cost and high operational efficiency.

Job Description

Join us in changing an entire industry

We need you to help us shape the future of air freight! At cargo.one we believe that we can only win as a team, and we want you to make an impact with us!

What’s the opportunity?

“Came for the product, stayed for the customer support” – that’s what our customers often tell us.

At cargo.one our goal is to offer the best air cargo booking experience. We do that through a great product and great service to our customers and partners. Our customers, freight forwarders, are also B2B – they work with shippers such as Tesla or Apple. As they depend on us to provide a great experience to their own customers, it’s essential that we have their backs at all times. As a Customer Support agent at cargo.one, your role will be to deliver happiness to our customers.  

We believe customer support plays a key role in the success of cargo.one. By creating great experiences for our customers, you create cargo.one champions that will generate repeat business and new customers through word of mouth.

This position is remote. The caveat is that you must be based within one of the listed countries here for us to be able to employ you remotely.

What you’ll be doing?

        Support our customers through email, live chat (Intercom) and phone.
        Build relationships with our customers and partners to be our best salesperson and marketeer.
        Advocate for our customers and be their voice inside our organization.
        Work closely with the Product and Airline Partnerships teams to improve the user experience.
        Contribute to the continuous development of our customer support function.

What you’ll need

        You’re just great with people.
        You have a service-mindset, are empathetic and know how to listen.
        You have a positive attitude and know how to navigate your way even in situations of uncertainty.
        You’re curious and actively seek new ways  to develop yourself.
        You have excellent written and verbal communication skills.
        You enjoy working remotely and are based in a timezone with no more than + 3 hours difference from Berlin.
        You’re fluent in English plus, either Dutch, French or Italian.
        Ideally you’ve had a first experience at a fast-paced startup or similar environment.

What you can expect from cargo.one? We think you’ll enjoy working at cargo.one. Here are just a few of the things that we think make it a great place to work:

        The chance to contribute from day 1 with plenty of room for career progression.
        The opportunity to have a serious impact on a growing organization that’s changing an industry.
        An extremely steep learning curve working alongside an ambitious and international team.
        MacBook or ThinkPad, the choice is yours – whatever helps you get your job done, we’ve got you covered.
        Work within a fully-remote setup.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.