Customer Success Engineer

Human API

Guadalajara, MX
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/15/2021
  • Website:
  • Company Address: 1825 S Grant St, San Mateo, CA, 94402, US

About Human API

We're on a mission to radically accelerate the pace of health innovation.

We built the first consumer-controlled health data platform to empower people to easily connect &share health data with companies they trust.

Our data network includes 90% of U.S. hospitals, along with labs, pharmacies, and 300+ wearable devices and fitness apps to provide a complete, longitudinal, and dynamic view of each consumer's health.

Job Description

Do you love working with customers and improving the customer experience? Can you resolve technical issues quickly and effectively? Do you want to work in an innovative company spearheading the transformation of healthcare? If you answered “yes” to these questions, read on. 
Human API is creating health data liquidity controlled by the consumer. We are empowering consumers to share their health data with the entities that can provide them with better care and services. Through our large, distributed network of Wellness and Medical integrations, we're creating a simple, on-demand way for everyone to exchange and use the health data they need. 
To that end, we’re looking for folks to understand pain points in the product, to dig into the code, to work as a team, and to solve problems for the customer.
(This is for a remote position based in Mexico).


    • Be the first line of defense to help customer developers solve technical integration issues via email and over the phone
    • Own internal investigations for customer support requests
    • Aid the business teams with onboarding new customers
    • Perform sales engineering support
    • Give feedback to product managers and engineers on new features
    • Understand how to make customers successful and how to help them get there
    • Lend a hand across the organization to make sure technical initiatives cross the finish line


    • Proficiency in oral and written English
    • Experience in Web, iOS and/or Android development
    • Understanding of web fundamentals including client/server side models
    • Experience working directly with customers
    • Sharp problem troubleshooting skills
    • Know-how to run scripts
    • Computer Science / Engineering degree or equivalent industry experience
    • Understanding of RESTful web services
    • Ability to work both independently and as part of a team

Recommended Experience

    • 1-2 years of experience helping make enterprise software customers successful
    • Experience working with SaaS solutions, public APIs, JSON, XML, and cURL
    • Helpful if you've worked in Node.js, Mongo, iOS and Android dev environments
    • Working knowledge of databases like MongoDB
    • Experience working with medical data in formats such as HL7 FHIR, CCDA
At Human API, our mission is to radically accelerate the pace of innovation in health by delivering real-time data on every person on the planet. To do this, we’ve built the world’s first real-time health data network with a reach of is 250 million U.S. lives and includes hospitals, clinics, pharmacies, labs, mobile applications, and devices.
Human API is a data platform that delivers a comprehensive, longitudinal view of a consumer’s health in real-time. We empower our enterprise customers with the normalized clinical data they need to build the next generation of products. Human API currently powers products for life insurance underwriting, health insurance clinical analytics, pharmaceutical clinical trial recruitment, and a variety of other digital health products and platforms.
We are headquartered in San Mateo California and venture-backed by Andreessen Horowitz, Blue Run Ventures, Guardian Life Insurance Company and SCOR Global Life.
We're looking for independent thinkers who care deeply about the problems we're trying to solve. At Human API, we believe that a diverse variety of people makes us better, and so we welcome people of all backgrounds.
Want to build the future of health data with us? Get in touch.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.