Client Solutions Engineer (API/SDK)

Foursquare

New York City, NY, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 01/13/2021
  • Website: foursquare.com
  • Company Address: 50 W 23rd Street 8th Floor, New York, NY, 10010

About Foursquare

Foursquare helps you find places you’ll love, anywhere in the world.

Job Description

The Client Solutions Engineering team is responsible for prototyping, custom and interim solutions that help Foursquare go-to-market faster and meet the needs of our clients and partners.  We work directly with clients and partners providing technical guidance and making sure they are able to use Foursquare products and data effectively.  We are a high-impact team of developers working on the bleeding edge of the full suite of Foursquare products and data working closely with our Sales Engineering, Client Success and Product Management teams as well as with clients and partners.

About the role

As a Client Solutions Engineer working on our Ad Tech and Developer products you are instrumental to client success.  You use your curiosity and persistence to troubleshoot SDK integrations, API behavior and internal workflows.  You enjoy helping others solve problems and be more effective.  You use your strong organizational and communication skills to help clients use our products - providing technical documentation, guidance and recommendations as needed. Your first-hand experience with clients helps you understand and advocate for client needs internally with product and engineering. This role can be based in LA, Seattle, New York or Chicago. 

Responsibilities of the role

  • Provide developers documentation to help them use our products - everything from integration and onboarding guides to FAQs and Postman Collections  
  • Act as the first technical point of contact - providing support internally and externally for Foursquare products and data
  • Explore, develop and maintain custom solutions that help internal stakeholders and our clients use our products in new and exciting ways and enable our product team to gather early market feedback

Qualifications:

  • 2-3 years experience in Technical Support, Technical Account Management, Developer Evangelist or similar roles.
  • 1 year or more experience with APIs, SDKs and/or mobile development
  • Familiarity with at least one programming language (we use Python and Ruby primarily)
  • Basic proficiency with Shell scripting and command-line utilities
  • Basic proficiency with SQL (we use Postgres and Hive) or NoSQL (Mongo)
  • Well-versed in reading code, technical documentation, and stack traces
  • Experience with explaining technical concepts to non-technical stakeholders 
  • A degree in Computer Science, related field, or equivalent experience.

Nice to have:

  • Experience with working across several teams (technical and non-technical) in a cross-functional role
  • Experience with AWS
  • An understanding of AdTech and Location/GIS industries and data

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.