Product Manager

GoPuff

Philadelphia, PA, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 01/02/2021
  • Website: gopuff.com
  • Company Address:

About GoPuff

Provider of on-demand delivery services intended to offer convenience items. The company allows users to order convenience items such as snacks, drinks and other essentials through its application which are then delivered at the doorsteps, enabling college students and customers to meet their convenience needs in a hassle-free and cheap manner.

Job Description

Job Description

Overview

Product Manager
goPuff is seeking a product manager to own portions of our field operations and order delivery experience.  As a Product Manager - Field Operations and Delivery, you will help deliver user experience from post-order checkout all the way through to order handoff to the end customer.  As part of the team, you may own one or more of the following: end-to-end delivery driver experience, order routing and binning, inventory management systems, order pick/pack, location operations portal, customer delivery ETA and updates, and order exception resolution.  
Product Managers at goPuff serve as the agile product owner for a scrum team.  In addition to leading your cross-functional team to meet roadmap objectives, PM’s are expected to become a domain expert and proactively drive innovation in their area of ownership.  Success of this role is measured by customer happiness with the delivery experience, reduction of order fulfillment costs, and gains in location operational efficiencies.
This position reports to the Director of Product Management - Field Operations and Delivery.

Responsibilities

Responsibilities
  • Lead the customer discovery, solutioning, and implementation for areas of ownership
  • Be the agile product owner for one scrum team
  • Partner with directors of driver operations and field management to reduce key cost metrics
  • Be proactive about customer needs, don’t wait for others to make a request
  • Drive cross-company projects that may be outside of day-to-day domain

Qualifications

Requirements 
  • 3+ years of product management experience.  May have been a Senior Product Manager in prior roles.
  • Experience leading an Agile/Scrum team as the Product Owner.
  • Experience in high growth tech startups
  • Experience using metrics/analytics to shape product decisions

About Us

The only predictable thing about life is that it’s wildly unpredictable. That’s where we come in. 

 

When life does what it does best, customers turn to goPuff to deliver their everyday essentials, and to get through their day & night, work day and weekend. 

 

We’re assembling a team of thinkers, dreamers & risk-takers...the kind of people who know the value of peace of mind in an unpredictable world. (And people who love snacks.)

 

Like what you’re hearing? Welcome to goPuff.

Related Jobs

Sr. Data Engineer

GoPuff - Philadelphia, PA, US

Senior Software Engineer

GoPuff - Philadelphia, PA, US

Senior Software Engineer - Delivery Experience

GoPuff - Philadelphia, PA, US

Product Manager

GoPuff - Philadelphia, PA, US
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.