Job Description
Description
The world is hectic and stressful -- these realities fuel explosive growth in the wellness industry, from yoga to healthy eating, personal care and beauty, nutrition and weight-loss, meditation, and spa retreats. As this industry scales, so does the need for world-class software to manage the business and stay competitive.
We are a fast-growing, well-funded growth stage company that offers a SaaS-based solution to efficiently manage and run wellness businesses like salons, spas, and med spas. Over 10000 clients use Zenoti software in more than 32 countries. Many of the world's leading salon and spa brands, including Lakme, O2 Spa, Mario Tricoci, Truefit & Hill, MGM Resorts, Bellagio, Sonobello, and Massage Heights are Zenoti customers. Zenoti is already considered a leader in this space and is very well poised to transform the wellness industry in the next few years fundamentally. We just closed out a phenomenal 2019; we were ranked 170th in North America on Deloitte's Technology Fast 500 list; we won the "Best Technology Supplier for Salon / Spa for 2019" awarded by Franchisee India; we added more than 300 new clients during the year, and unveiled a new brand. You can learn more about us at https://www.zenoti.com.
What's the opportunity?
As a member of the Services organization, the Implementation Consultant will ensure the smooth onboarding of Zenoti’s customers onto our platform. You will be using your technical skills, in-depth knowledge of Zenoti’s product to analyze and map the customers’ existing data to support their business processes. You will work with customers to extract their data and with internal team to transform and load into the Zenoti application. You will work with customers to validate their system for data accuracy by providing the necessary reports and analysis to achieve successful data migration and onboarding. If you love to work collaboratively with the project team and our customers and help them succeed in their business, we would love to hear from you.
Requirements
What will I be doing?
Solution and configure Zenoti to meet customer’s business processes
Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
Extract, transform and load data across systems into Zenoti
Identify significant risks, unknowns, and define and drive mitigation plans
Address customer issues and concerns in a timely fashion to ensure customer satisfaction
Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
Build expertise on data migration tools and techniques, legacy software data structures in order to improve the quality of customer onboarding experience
Maintain complete documentation and follow organizational processes to ensure the successful implementation of Zenoti products.
Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
What skills do I need?
5 - 10 years experience in implementing enterprise software systems with hands-on experience in data transformation, system validation, and migration tasks.
Deep knowledge of advanced features in MS Excel, working knowledge of database systems a plus
Ability to use tools/scripts to manage and transform data for setting up customer sites
Ability to innovate and develop tools to enhance the migration process
Experience with data migrations and data mapping
Good to have knowledge of Web Design using HTML, JavaScript
Ability to adhere to and develop quality checks to demonstrate the integrity of data migration from legacy systems into Zenoti
A technology-centric background
Strong logical, analytical, and problem-solving skills
Excellent communication skills
Can work in a fast-paced environment across multiple projects
Benefits
You will receive a competitive salary and every employee receives equity in the company
You will receive medical coverage for yourself and your immediate family
We believe in holistic, enriching lives. We want you to work passionate, but sane hours. Our employees receive unlimited vacation, in turn we expect employees to act with integrity
Employees are served healthy breakfast, lunch and snacks on every weekday
Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more
