Senior Implementation Consultant

Zenoti

Hyderabad, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/07/2021
  • Website: zenoti.com
  • Company Address: 15375 SE 30th Place Suite 310, Bellevue, WA, 98007

About Zenoti

Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry.

Job Description

Hey, you want to look and feel your best, right? Well, we’ve got good news for you.

Yoga and meditation studios, health and fitness facilities, beauty parlors, and spa retreats are stepping up worldwide to help you uncover the greatest version of yourself. But a rapidly blossoming wellness industry needs some world-class business management software to go with it. A one-stop solution to take care of all business aspects, letting wellness providers uncover the greatest version of themselves.

Enter Zenoti.

At Zenoti, we believe in the greatness in everyone – it’s our raison d’être. That’s why we came up with an all-in-one cloud-based solution that allows salons, spas, and medspas to focus on elevating guest experiences while we take care of the details. Why each Zenotian is empowered to achieve greatness and love every minute of it. And why we infuse our youthful spirit and an abundance of passion into all we do.

Already a leader in SaaS solutions for wellness companies, we’ve got some big-name American and European brands under our belt. To name a few, Zenoti powers Lakme, O2 Spa, Mario Tricoci, Truefit & Hill, MGM Resorts, Bellagio, Sonobello, and Massage Heights. With over 10,000 clients in more than 32 countries, we’re set to transform how the wellness industry does business within the next few years – and loving every minute of it!

While we’re small on ego, we’re big on excellence and can’t resist a humblebrag. We captured the 170th spot in North America on Deloitte’s Technology Fast 500 list. Franchisee India deemed us fit for the “Best Technology Supplier for Salon / Spa for 2019” award. And we’d be remiss if we didn’t mention our 300+ new clients last year or the new brand we unveiled. OK, that’s a few humblebrags but we hope you’ll understand and share our excitement.

Want to join us on this incredible journey? Connect with us at https://www.zenoti.com and find out how to unleash your inner greatness

What's the opportunity?

As a member of the Services organization, the Implementation Consultant will ensure the smooth onboarding of Zenoti’s customers onto our platform. You will be using your technical skills, in-depth knowledge of Zenoti’s product to analyze and map the customers’ existing data to support their business processes. You will work with customers to extract their data and with internal team to transform and load into the Zenoti application. You will work with customers to validate their system for data accuracy by providing the necessary reports and analysis to achieve successful data migration and onboarding. If you love to work collaboratively with the project team and our customers and help them succeed in their business, we would love to hear from you.

Requirements

What will I be doing?

  • Solution and configure Zenoti to meet customer’s business processes
  • Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
  • Extract, transform and load data across systems into Zenoti
  • Identify significant risks, unknowns, and define and drive mitigation plans
  • Address customer issues and concerns in a timely fashion to ensure customer satisfaction
  • Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
  • Build expertise on data migration tools and techniques, legacy software data structures in order to improve the quality of customer onboarding experience
  • Maintain complete documentation and follow organizational processes to ensure the successful implementation of Zenoti products.
  • Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
  • Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?

  • 5 - 10 years experience in implementing enterprise software systems with hands-on experience in data transformation, system validation, and migration tasks.
  • Deep knowledge of advanced features in MS Excel, working knowledge of database systems a plus
  • Ability to use tools/scripts to manage and transform data for setting up customer sites
  • Ability to innovate and develop tools to enhance the migration process
  • Experience with data migrations and data mapping
  • Good to have knowledge of Web Design using HTML, JavaScript
  • Ability to adhere to and develop quality checks to demonstrate the integrity of data migration from legacy systems into Zenoti
  • A technology-centric background
  • Strong logical, analytical, and problem-solving skills
  • Excellent communication skills
  • Can work in a fast-paced environment across multiple projects.

Benefits

  • You will receive a competitive salary and every employee receives equity in the company
  • You will receive medical coverage for yourself and your immediate family
  • We believe in holistic, enriching lives. We want you to work passionate, but sane hours. Our employees receive unlimited vacation, in turn we expect employees to act with integrity
  • Employees are served healthy breakfast, lunch and snacks on every weekday
  • Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.