Customer Success Manager

Notion

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/18/2021
  • Website: notion.so
  • Company Address: 3000 20th St, San Francisco, CA

About Notion

A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.

Job Description

About Us:

We make software that anyone can mold and shape to take on every challenge — from taking personal notes to running large companies. We've been building together since 2016 and are trusted by customers including Nike, Airbnb, Slack, Samsung, and more. We're excited to be growing a team as diverse and creative as the millions of people we reach worldwide, and a company where everyone can thrive.

About The Role:

We're looking for an experienced Customer Success Manager who will help us build and mold the future of our Customer Success organization! As an early member of the team, you'll manage a portfolio of our Enterprise accounts and you'll be instrumental in helping define our team's processes & playbooks.

What You'll Do:

  • Retain and expand Notion’s customer base by owning a portfolio of Enterprise accounts
  • Learn our product inside and out to help your customers achieve their desired outcomes
  • Proactively identify customers who aren’t maximizing their opportunity with Notion and engage with them to help them get more out of our product
  • Collaborate with our Sales team to drive renewals and expansions
  • Surface opportunities to expand existing accounts when it’s right for the customer

What We're Looking For:

  • You have a track record of high achievement in your current Customer Success role
  • You have a growth mindset and view setbacks as learning opportunities, not failures
  • You can put yourself in others’ shoes and see situations from perspectives other than your own
  • You’re motivated by seeing others succeed and grow when you partner with them
  • You’re highly adaptable, easily acclimating to a rapidly changing business and industry
  • Strong intrinsic motivation to be a top performer and contribute to a team
  • You love getting to know new people and helping them solve their business problems

Bonus Points:

  • You've been an early Customer Success hire at a fast growing start up before
  • You have experience using Notion in a business context
  • You've got strong technical chops
  • You have experience using Gainsight

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.