Cyber Defense Operations Support

Darktrace

Cambridge, GB / San Francisco, CA, US / Singapore
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/15/2021
  • Website: darktrace.com
  • Company Address: Maurice Wilkes Building, Cowley Road, Cambridge, UK, CB4 0DS

About Darktrace

Darktrace is the world’s leading cyber AI company and the creator of Autonomous Response technology.

Its self-learning AI is modeled on the human immune system and used by over 3,000 organizations to protect against threats to the cloud, email, IoT, networks and industrial systems. This includes insider threat, industrial espionage, IoT compromises, zero-day malware, data loss, supply chain risk and long-term infrastructure vulnerabilities.

Job Description

Darktrace is currently seeking Cyber Defense Operations Support technicians to join our growing team across the world. Based in one of our Cyber Defense Operations Centres, you will be in the front-line of support, responding to and reporting on critical customer events.

This role requires patience and discipline with the ability to react quickly and calmly. You will interact directly with both customers and the software development team. No prior knowledge is required, but an interest in the field and willingness to learn is essential. This role also requires out of hours on-call and shift working. We are a young company with dynamic growth so you must be prepared to work hard and show continued commitment and dedication to the business.

Responsibilities

    Responding to requests for support raised in the Darktrace Customer Portal.
    Explaining features of the software and helping customers to get the most out of the platform.
    Ensuring customers’ deployments are running smoothly and efficiently.
    Liaising between the development team and customers when issues arise.
    Supporting the Cyber Technologist team with technical aspects of deployments.

A good scientific, computer science or engineering degree is required, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
Proven ability to work with data and analytical tools
Excellent interpersonal/communication skills, both verbal and written
An understanding of general networking and cyber security technologies is desirable but not essential
Experience of support and incident response procedures and practices is an advantage
 

Please send your CV and cover letter, indicating the position and location you are interested in.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.