MidMarket Project Manager

ServiceTitan

Atlanta, GA, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 01/19/2021
  • Website: servicetitan.com
  • Company Address: 801 N. Brand Blvd. Suite 908, Glendale, CA, 91203

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and increase sales. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, a mobile solution for field techs, and accounting integrations with Sage Intacct and QuickBooks.

Job Description

As our Mid-Market Project Manager, you will become a critical member of the core team, influence the company's continued success, and help shape the future of the service industry!

As our Mid-Market Project Manager, you will:

    Serve as the single point of contact during a customer’s onboarding/implementation process.
    Usher your customers from sign-up to success.
    Coordinate and/or implement your customers’ data migrations, initial trainings, and third-party integrations.
    Oversee your customers’ accounts ensuring that they are using the product correctly.
    Provide on-going coaching and training sessions for your customers on product and industry best practices.
    Identify areas for improvement in the customer experience both in our product and processes.

To be successful in this role, you’ll need:

    At least 3+ years of relevant experience preferred or Home Service Industry knowledge and experience.
    Exceptional project management experience.
    Familiarity with SaaS business models a plus
    Ability to travel up to 30%
    Experience with ServiceTitan software a big plus!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.