Solutions Engineer


Seoul, KR
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 02/27/2021
  • Website:
  • Company Address: 400 1st Avenue, San Mateo, San Mateo, CA, 94401

About SendBird

At Sendbird, we are building the most scalable and powerful chat API in the world. We have customers from over 150 countries around the world serving a truly wide-range of use cases across communities, marketplaces, on-demand services, games, and e-commerce.

Job Description

SendBird is powering chat for the most innovative companies in the world. We are on an incredible growth trajectory and are looking for a Solutions Engineer to collaborate across Sales, Customer Success, and Product groups to deliver innovative, flexible, and scalable solutions to our customers. This is a unique opportunity for someone who wants to work directly with customers while delivering value through technical solutions.

We are looking for a Solutions Engineer who is flexible with different technologies, is a quick learner, and is looking to be the voice of customers when collaborating with the Product team. This is an ideal role if you are passionate about designing and building technical solutions, and are comfortable speaking with developers, product managers, and C-level executives.  

  • Work toward customer success - You will work with our Customer Success and Sales teams to educate customers on how to best use SendBird. 
  • Lead implementation design - Consult with customers on technical and UI design to architect efficient and scalable solutions to deliver the best user experience.
  • Build vertical solutions - Build tools and vertical solutions with SendBird for customers as the need arises such as third-party integrations. 
  • Gather product feedback - Provide customer feedback to product teams and work together to close product feature gaps.
  • Write technical resources -  Write blog posts, tutorials, and documentation to make the adoption of SendBird more accessible to developers.
  • Coordinate projects - Help manage projects with multiple stakeholders, both internal or external, to ensure timely and successful launches of SendBird integration.
  • Become a domain expert - Follow the latest trends and features in the chat domain. Act as a trusted advisor for our customers when it comes to best practices for implementing chat.


  • Problem Solver - Be a creative problem solver for troubleshooting issues and handling edge cases to ease the customer’s adoption process.
  • Domain expert - Follow the latest trends and features in the chat domain. Act as a trusted advisor for our customers when it comes to best practices for implementing chat.


  • You are a native English speaker who can cover Indonesia, UAE, Singapore, Vietnam, Japan, and India.
  • You have at least 5+ years of professional experience as a full-stack engineer or solutions/customer engineer.
  • You have hands-on experience working with API, SaaS, Web and Mobile technologies, and Databases. 
  • You have excellent oral and written communication skills, including strong empathy for customer needs.
  • You have solid programming experience with at least one programming language such as JavaScript, Swift, Objective C, Java, Kotlin, or C#.
  • You have proven knowledge of at least one web or mobile platform such as iOS, Android, React Native, React, or Angular.
  • You can manipulate basic web technologies (HTTP, HTML, WebSocket, etc.).
  • You are able to guide a good UX design on customer’s chat implementation.
  • You are able to travel as needed to do onsite visits (up to 20% of time)
  • You can debug and troubleshoot complex systems in web server, database and mobile devices. 


SendBird is the world's leading chat & messaging platform as a service. Our mission is to digitize human interactions for businesses. Our platform delivers billions of messages per month to help people connect through the products and apps they love. 

We’re a Y Combinator alumnus (W16) and have raised over $120M from leading investors including ICONIQ Capital, Tiger Global Management, Shasta Ventures, August Capital, and FundersClub. We are headquartered in San Mateo, CA (50+ employees) with an Asia-Pacific office in Seoul (100+ employees).

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.